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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable
The elevator was malfunctioning leaving at least three mobility impaired persons stranded on the third floor, and the staff did not seem to be doing anything to correct it.
Business response:
John, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address the specific concerns. It is always our goal to follow up and resolve everything to the guest's total satisfaction. We will bring your concerns to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Foodie? Check in person was eating
Business response:
Thank you for your review. We are sorry for the frustrations you experienced with our associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your stay!! We appreciate your business.
Business response:
Thank you for your stay!! We appreciate your business and hope you choose us again.
Business response:
Thank you for your stay!! We appreciate your business and hope you choose us again.
Business response:
Thank you for your stay!! We appreciate your business.
Business response:
Thank you for your stay!! We appreciate your business and hope you choose us again.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,088 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.