Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Tamboura, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you for allowing us to be of service. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

John, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address the specific concerns. It is always our goal to follow up and resolve everything to the guest's total satisfaction. We will bring your concerns to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the frustrations you experienced with our associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your stay!! We appreciate your business. 

Business response:

Thank you for your stay!! We appreciate your business and hope you choose us again. 

Business response:

Thank you for your stay!! We appreciate your business and hope you choose us again.