Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Christine, thank you for choosing us for your visit to this city. While you had an overall great impression of our hotel, we are sorry for the oversights you mentioned. We will address your concerns with the appropriate team members to further improve the quality of our accommodations. We hope to see you again so we can serve you better. Sincerely, Hotel Management 

Business response:

Hakim, it is so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, especially the associate you mentioned. Thank you for being our guest, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Christopher, thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Alejandria, thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Luis, thank you for being our guest at Extended Stay America. We are glad you had an overall nice stay and you enjoyed most of your stay. However, we are sorry for the issue you had with the cleanliness of your room. Your feedback has been shared with our executive housekeeper, and steps are being taken to ensure that this does not happen again. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Beatriz, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Saheed, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your recommendation is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Oliver, thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management