This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here! The front desk clerk seemed bothered and not welcoming at all. The rooms are very dated and there was a strange smell in the room.
Business response:
Thank you for the feedback. We apologize for the odor you experienced in your room. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We also regret the disappointment you had with our front desk service. Your comments will be shared with our team to prevent such incidents going forward. We hope that you will come back and stay with us again. Sincerely, Hotel... read more
The staff was nice and the room was clean but I wouldn’t stay there again as the room was very hot.
Business response:
Michelle, thank you so much for sharing your recent review. We would like to apologize for the issue you encountered with the air conditioning in your room. We will address this with our property engineer so we can have it taken care of right away. On a positive note, we are glad to read you liked our service and the cleanliness of your room. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Many cockroaches apeared on tables and kitchenette. Bath drain was not flushing good since the bath cumulated water that drained so slowly. Room smelled no good. Front desk employees were nice. The girl promised to have the housekeeper clean deeply and apply kind of roaches spraying, it did not improve the situation.
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the cleanliness and insects in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider had serviced the hotel, and we are working to ensure procedures are being followed to prevent any future instances. We regret the inconvenience caused and hope you will consider and give us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,048 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.