Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Beatriz, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Saheed, thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your recommendation is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Oliver, thank you for your nice rating and for letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We apologize for the odor you experienced in your room. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We also regret the disappointment you had with our front desk service. Your comments will be shared with our team to prevent such incidents going forward. We hope that you will come back and stay with us again. Sincerely, Hotel... read more