This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location, but somewhat hidden from view from I-10. I was surprised by the $25 deposit for "incidentals". The vent fan motor in the bath was very noisy.
Business response:
Thank you for your review of your recent stay. Although you liked our convenient location, we regret your disappointment with the view. We are sorry you were not aware about the incidental charges and also apologize for the issues you encountered with the fan. Your feedback will be shared with our maintenance team for review and action. Again, we apologize for the issues you encountered. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The security deposit was a surprise. Advised it could take 3 to 4 days for refund after rm inspection. Got it at ck out so drama was avoidable. Changd rms @ ck in due to mold in shower.
It was very quiet, convenient parking. Room had a lot of aminities plus laundry facilities. Sweet!
Business response:
Gary, thank you for choosing Extended Stay America. It’s a pleasure to know you had a peaceful stay with us and liked your well-equipped suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Would have been helpful to know in advance that they charge $25 a day pet fee. Hotel was listed as pet friendly but did not mention there was a fee. Also when I was checked in I went to the room to find maintenance cleaning the A/C and carpet. Had to wait for them to finish. Otherwise room was clean and comfortable.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,048 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.