Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Saundra, thank you for choosing us for an overnight stay. We are pleased overall you had a comfortable stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Brad, thank you for taking the time to write a review of our hotel. Although from the rating it seems you had a nice time with us, we are sorry for the issues you encountered. We have shared your feedback with the appropriate team so that we can improve our service and facilities going ahead. We appreciate your business and look forward to your future stay. Sincerely, Hotel Management 

Business response:

Thank you for your delightful review of our hotel. Your positive comments about our ideal location and well-appointed room are greatly appreciated. Thank you for choosing Extended Stay America. We hope you are already planning another visit our way. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your feedback. We are sorry your sleep was disturbed by the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. We are thankful the alarm during your visit was a false alarm. Once again, we offer our sincere apologies for the inconvenience this caused you. Fire alarms are not an everyday occurrence at our hotel, and we hope you will stay with us again when your travels bring you back ... read more

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We apologize that you had to experience the fire alarms sound that disturbed your rest. Your feedback has been shared with our maintenance team to prevent it from happening in the future. However, we are glad to see that in spite of this, your stay was mostly positive. Thank you again for choosing our hotel. We hope you will make the same choice the next time you visit the city. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We are glad you liked our friendly service. However, we apologize for the odor you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We value your comments and will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management