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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Ice machines, they offer ice trays but there not in the rooms and it takes to long to freeze them, plus there was no dishes or silverware in the room. The grab and go breakfast is a joke. They don't offer a do not disturb hanger for the door plus the exhaust fan in the bathroom made a lot of noise when you turn the light on.
Business response:
Jeff, thank you for being our guest. We are sorry for the issues you had. Please know to ensure the cleanliness of kitchenware they are kept at the front desk. Also, we will share your feedback with our Brand Leaders to determine new breakfast offerings. Your comments have been discussed with our maintenance team, and they are checking and fixing the issues you mentioned immediately. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It was quiet and very spacious the staff was courteous and nice.
Business response:
Jimmy, thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked your comfortable room and that you were impressed with the service provided by our associates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The staff is not very willing to help,you must do everything yourself. Employees act as though they were always angry except for one lady.
Business response:
Johnny, thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Good, not the best hotel in life, but a good price.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were happy with our affordable rates and had a pleasant stay with us. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Only for the budget minded It's a basic and low priced hotel with good location. That's what you can expect. Nothing fancy. Nothing extra. Cleanliness is average (bed seemed good, hallways had debris). But for the budget minded like myself that doesn't need any luxury, it's good enough. For $65 I'll stay again. Oh if you're someone that hates smoke, be careful. Every single time I went through the front door there was someone smoking. Sometimes the staff.
Business response:
Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team and we will use them for future improvements. We hope you will give us another opportunity to prove we can do better! Sincerely, Hotel Management
The room smelled bad at arrivial. The bed had was uncompitable
Business response:
We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Entry way carpet was dirty. Going inside entrance floor was wet because fridge was leaking. Going futhure into hotel carpet was dirty.
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Business response:
Eduardo, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,089 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.