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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When leaving your room your keycard will stop working having you to repeatedly turn to the desk.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you had a pleasant time with us, but we regret the issue you had with the keycard. We have shared your feedback with the appropriate team. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
Excellent customer service,friendly staff ,comforble environment
Business response:
Thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you and we hope to do so again the next time you are in this area. Sincerely, Hotel Management
I checked in 2-5-18 around 1030pm and the lady was fantastic
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Hidden gem Amazingly quiet, very nice place, I mean this place is so comfortable and peaceful. Close to plenty of eating places. Right besides home and apartments. Residents are quiet as a mouse. The hotel itself seems like an apartment, so quiet, calm, peaceful. Every staff member encountered are super awesome and helpful. The rooms are nice and very clean and welcoming. The price is well worth it. The area itself is amazing. I can't see us staying anywhere else but here. You can wash your clothes. They allow you clean towe... read more
Business response:
Darren, thank you for the glowing review of Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you back again soon. Sincerely, Hotel Management
A hidden gem Amazingly quiet, very nice place, I mean this place is so comfortable and peaceful. Close to plenty of eating places. Right besides home and apartments. Residents are quiet as a mouse. The hotel itself seems like an apartment, so quiet, calm, peaceful. Every staff member encountered are super awesome and helpful. The rooms are nice and very clean and welcoming. The price is well worth it. The area itself is amazing. I can't see us staying anywhere else but here. You can wash your clothes. They allow you clean to... read more
Business response:
Darren, thank you for the glowing review of Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you back again soon. Sincerely, Hotel Management
Home away I’m a regular now at City Centre Houston. The rooms are always clean and finished. The staff is always helpful and friendly and the remember me and are truly glad to see me. City Centre is basically The Memorial area and there are plenty of option for shopping and dining in nearby. Recommended
Business response:
Sam, it feels good to know you are a loyal guest at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Thank you for your review, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Ehh... It's okay. The hotel exterior lends you to believe it is a new building, but once inside the room, you see it is very dated with typical 90s travel hotel asthetic . The check in guy that evening was not helpful and seemed like myself and another guest attempting to check in were a bother. The room and experience was decent otherwise and the Area is great.
Business response:
Jamar, thank you for the review of Extended Stay America. We are glad you had a comfortable stay with us and that you found our location convenient for your needs. Your feedback concerning the service issue and the overall condition of your room is noted as it will help us improve our future guest's experience. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Chris, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,131 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.