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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Shandra, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
i love staying there its comfortable and peaceful the breakfast can be a little better
Business response:
Thank you for making Extended Stay America your home away from home. We’re glad to know you enjoyed your time with us and that you loved most aspects of our hotel. On behalf of everyone here, we invite you to stay with us again the next time you visit Houston. Sincerely, Hotel Management
One night stay was great Front desk man was very nice and room was very clean
Business response:
Thank you for taking the time to review your stay. We’re glad to know you enjoyed the service you received from our staff and that you liked your well-maintained room. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
Furniture good condition, CLEANING NOT GOOD, inside bedroom looks good but, not detailed attention, outside bedrooms always trash on floors, elevator dirty. The entrance is very important and must give a good impression, I’ve been there several days and lot finger prints on glass doors, looks not clean frecuently. Personal at front desk very professional attention, always nice.
Business response:
Emilio, thank you for evaluating your stay with us. We’re glad to know you were impressed with the service you received from our front desk associate, but we’re sorry for not meeting your expectations with our cleanliness. Please be assured that we have shared your feedback with our housekeeping team in order to be more diligent with our efforts. We appreciate your valuable feedback and look forward to your next visit at Extended Stay America. Sincerely, Hotel Management
The kitchen facility was the best part of the hotel. Most of the appliances were damaged.
Business response:
Simi, thank you for your feedback. It’s a pleasure to know you had a pleasant stay and that you liked your comfortable accommodation with a kitchenette. We have taken a note of your feedback with regards to our in-room amenities and will be shared with the appropriate team to improve our future guests’ experiences. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The rooms were comfortable & clean, however, service was poor & breakfast consisted of coffee & meal bars.
Business response:
Joe, thank you for staying at our hotel. We are pleased to know you enjoyed our well-appointed accommodation, but we are sorry for the service issue you experienced and that you were unhappy with our grab-and-go breakfast offerings. Your comments have been shared with the brand leaders. Also, your feedback will be used to improve our service moving ahead. We hope to have another opportunity to welcome you back soon for an even better experience. Sincerely, Hotel Management
Not to bad for the price Hotel is just ok. Not fancy but that's what you get for the cheap price. I stayed 4 days for work. Area is nice and parking was great but the entrance was a lilttle dirty. As you walk in the lobby and hallways smell nasty!!!! Front desk check was really nice and friendly. Room as you walked in smelled nasty but room did look clean. Love the kitchen and bed was comfortable. Over all it was a decent stay
Business response:
Sandra, thank you for reviewing your stay. We’re glad to know you were impressed with our location and that the service provided by our stay met your needs. However, we’re sorry for the odor issue you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Rude male clerk Rude clerk
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,048 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.