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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean and quiet. More than worth the price.
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed the cleanliness of your room, the affordable price, and the quiet atmosphere during your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
WONDERFUL PROPERTY, STAFF, LOCATION
Business response:
The staff and I read your comments about your stay with us. We appreciate the kind comments about the property, and the staff. We are truly happy you enjoyed your stay with us! Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
GREAT PROPERTY, LOCATION AND PERSONNEL MATT,TAHA, DANIELLE, ELIZABETH, NANCY ALL OF THE STAFF ARE EXCEPTIONAL.
Business response:
Thank you for taking the time to share your experience. I am glad to see you enjoyed our price, convenient location, and the great service you received from our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Great location but... The main problem I have is that the entire floor smelled like cigarette smoke even though it supposed to be smoke-free and the air conditioner unit would not continuously run.. it would shut off regardless of what temperature you said it to.. had to have the windows open in order for it to cool down.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the hallway smelled like smoke, and you had issues with the air conditioner in your room. To prevent this from happening again, my team is making sure we inspect all the rooms to make sure everything is working properly in the room. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay th... read more
Super Bowl Weekend Property is well-maintained, great security and personable staff.
Business response:
Thank you for taking the time to share your experience. It is great to see you were pleased with our hotel and staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Budget Value & Good Quality * Check-in - super easy * Staff - kind and helpful * Facilities / lobby / hallway - clean, in good repair- no smell of smoke noticeable, but also no "incense" smell to blast you in the face when you walk in! (Rare these days) - I hate strong smells of any kind! - At the end of my hallway by my room, there was a wad of sheets and bed comforter. perhaps cleaning had it fall off their carts while cleaning, or a patron decided to rid his room of those things?!?! - Funny/ kind of funny - the exit signs... read more
Thanksgiving stay in Houston I'm a repeat customer for this location. Didn't have wireless service the last two times I stayed. This is critical for me. I hope next time this wil be resolved. Other than that, everything was good.
Business response:
Thank you for taking the time to share your experience. I am glad you enjoyed your stay, but disappointed to read you had issues with wireless service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
It fulfilled my purpose for being there residents were loud at night and in the hall. The fan in bathroom made a loud noise. Did not have a shower curtain. Otherwise it was fine.
Business response:
The feedback provided in your review is much appreciated. Please accept our most sincere apologies for the issues with the noise in the hallway, and us not being able to provide the room type you requested. I discussed your comments with the team, and we are making sure we speak to the guest about keeping the noise down, and making sure we accommodate room type request. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we... read more
Hotel has an excellent location But need to Get better conditions overall
Business response:
Thank you for taking the time to share your experience. I am pleased to see you enjoyed out location, but felt our condition could be better, which we are currently working on. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,048 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.