Extended Stay America - Houston - I-10 West - CityCentre

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and liked the value we offer. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Becky, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Although you had a nice stay, we sincerely apologize for the odor issue and that you were unhappy with our fee regarding early check-in. As a valued guest your feedback concerning the smell is shared with our housekeeping team to take remedial steps ensuring no guests encounter the same moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Rafa, thanks for evaluating your visit to our hotel. We are pleased to know you liked our convenient location and that you had a comfortable stay with us. However, apologize for not explaining our housekeeping policy. Kindly note, cleaning of rooms are done on a weekly basis to respect the privacy of our guests. We will remind our front office staff to communicate this policy without fail to our guests moving forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our select... read more

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the convenience of our location. We appreciate your suggestion and hope to have the opportunity to welcome you back soon! Sincerely, Hotel Management 

Business response:

Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Maximo, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management