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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to improvee many phisical Things inside hotel, great location and breakfast
The beds were unmade. No pillow cases and one bed with no sheets, comforter thrown on the chair. The counter was sticky and the tub dripped and gurgled all night. Hotel staff gave us clean linens and we made the beds ourselves.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that the room we checked you into was not ready when you arrived. Your comments were reviewed by the staff, and we will make sure we check the rooms assigned for our arrivals to make sure your experience is not repeated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Ok for the price Room was comfortable and clean. Staff was friendly
Business response:
The feedback provided in your review is much appreciated. We appreciate the kind comments about the clean and comfortable room, and the friendly staff. It is always great to hear positive feedback about our hotel. Thank you for sharing your experience with us. If you have any additional feedback, we would like to hear it. We hope you will choose us again next time you're in the area.
great service, very independent! Great, I love the independence, fantastic stay! It was very accommodating to see that I could be very independent with my stay !
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Pleasent place to stay Main problem I found was having to ask for Coffee pot, coffee and anything for the kitchen. Did wish that things were in the room for eating. Also did not get towels replaced during the stay without asking. Most places I have stayed towels were replaced each day. Also only Chocolate Muffins available, I do not eat chocolate.
Business response:
Thank you for providing us with details about your stay. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I discussed your comments with the team, and I will be retraining our front desk staff to ensure we are clearly communicating our amenit... read more
Hotel was quiet, room was clean, staff was polite. Overall stay was fine, would recommend.
Business response:
The feedback provided in your review is much appreciated. It’s great to read that you enjoyed our friendly customer service as well as our comfortable rooms. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
Good one night stay. It was not a hotel we would have picked for ourselves. We stayed there because it was where my brother had chosen to stay for cost. Is in a construction zone. Nose was not a factor. The tiny street you use to get in the parking lot is unmarked. We missed it trying to get in and had to go around the block. For a one night stay it was fine. Continental breakfast in the morning is prepackaged items and apples and oranges. It did the trick.
Business response:
Thank you for your recent review of your stay. I apologize that our location was difficult to find. I discussed your comments with the team, and we are making sure we give accurate instructions on how to get to our hotel so your experience is not repeated. Still, I am glad to read that you had a positive stay overall. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 4.2 star rating with 1,048 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.