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Extended Stay America - Houston - I-10 West - CityCentre
- Hotels
- Houston, TX
About this business
Location details
11175 Katy Fwy., Houston, TX, 77079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Came a little early staff was really rude , so rude she wouldn't even try to move the time for check in, so we decide to go down the road to another Ext. Stay they took us in right away we got a room and went on to our Christmas party had good time.
Business response:
Dear James, Thank you for sharing your review. Our goal is always to take excellent care of our guests; therefore, we apologize that this was not your experience. Your total satisfaction is our top priority, and we regret the inconvenience this caused. Our team will evaluate your feedback to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to restore a favorable impression of our hotel.Sincerely,Hotel Management
Wasn’t the worst but wasn’t the best. Didn’t seem to well cleaned. We found multiple roaches throughout the room and some on the bed.
Business response:
Dear jonathan, Thank you for your recent review of your stay at our hotel. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Please know our pest control provider has serviced the hotel, and we will ensure procedures are being followed. We regret the frustrations you experien... read more
This is becoming a Hotels.com pattern The elevator was out of service and the room reeked of pet urine.
Business response:
Dear Guest, Please accept our apologies for the disappointing experience you had with us. We apologize for your inconvenience due to the elevator's temporary issue. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Moreover, we also apologize for the cleanliness issue and any oversight in our hotel areas. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We always aim to follow ... read more
I do not recommend- my door could not lock and roaches
Business response:
Dear Brenell, We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - I-10 West - CityCentre
How is Extended Stay America - Houston - I-10 West - CityCentre rated?
Extended Stay America - Houston - I-10 West - CityCentre has a 3.3 star rating with 1,754 reviews.
When is Extended Stay America - Houston - I-10 West - CityCentre open?
Extended Stay America - Houston - I-10 West - CityCentre is open now. It will close tomorrow at 12:00 a.m.