Extended Stay America - Houston - IAH Airport

Business response:

Dear ADALBERTO, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opp... read more

Business response:

Dear Anatoliy, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this further. Should you require further assistance, please do not hesitate to reach out to us at the hotel. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,H... read more

Business response:

Dear Jerry, We sincerely apologize for any disruptions during your recent visit. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience during your time with us.Sincerely,Hotel Managemen... read more

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Wes, We sincerely apologize for your disappointing stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, so we apologize for falling short of your expectations. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management 

Business response:

Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Jeannette, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. We look forward to demonstrating the level of hospitality you rightfully expect during your future visits to our city.Sincerely,Hotel M... read more

Business response:

Dear Robert, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards when it comes to maintaining the comfort and cleanliness of our suites, and we are sorry this was not your experience. We will share your observations with our housekeeping team to ensure future guests do not encounter similar problems. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to welcome ... read more