This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
The hotel is in very bad condition, it looks very careless, the room smelled bad, the curtains were broken and several cockroaches came out in the area where the fridge is
Business response:
Dear Julio, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. Your input guides us in making meaningful changes that cater to our guests' needs, allowing us to elevate our services for everyone. We are grateful for your honesty and assure you that we will address the issues you raised. We look forward to the opportunity of welcoming you back should your travels lead you here once more.Sincerely,Hotel Management
First of all the stay at the hotel was non-existent because of an expired identification where is my refund it was supposed to be put back on my card
Business response:
Dear Angie, It is disappointing to read that we did not meet your expectations during this recent visit, and we are sorry that we were unable to process your reservation due to an expired ID. Please note that for reservations made through a third-party prepaid booking site, financial inquiries must be made through them. We empathize with your situation and understand the inconvenience this has caused you. However, we suggest reaching out to the hotel if we can be of any assistance in resolving this issue. Thank you for bring... read more
My room that i stayed in had bugs, when brought up to the front desk attendant I was informed that the room I stayed in, wasn’t supposed to be available due to known issue with bugs. Could not get my room refunded either. Very unsanitary and very upset.
Business response:
Dear Brianna, Please accept our apologies for the condition of your suite and any oversight on our part. We are sure this resulted from miscommunication between our housekeeping and the front desk, as we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our team must have overlooked this, and we will look into the situation further. We hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback; it helps us ge... read more
I got a hotel room because my apartment has water damage an mold then I come here an they put me in a water damage room with one bed I asked for 2 or a king an now it’s saying no refund
Business response:
Dear karen, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel ... read more
I did not stay. When I got there they didn’t have my room.
Business response:
Dear RUBI, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
You guys need to spray over
Business response:
Dear Fernando, Thank you for taking the time to review our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We take these comments seriously and use them to improve our guest experience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Conditions of hotel are extremely poor. The smell of dirty wet carpet as you walk in. The bathroom in my room had tile completely coming off the floor. Upon arrival I was told my room was no longer available and only a smoking room would be available if I wanted it. I was asked to book elsewhere, and a refund would be issued. After several minutes of back and forth, a non-smoking room was provided. Looking back, I should have left. That was clearly a sign.
Business response:
Dear Christian, Thank you for choosing us and sharing your feedback. We're sorry to hear about your recent experience. While we're not directly responsible for the hotel's conditions, we understand your frustration. We appreciate your patience in resolving the room issue and hope you enjoyed your stay despite the initial inconvenience. Guest feedback is valuable, and we'll share your comments with the appropriate team for improvement. We hope to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.2 star rating with 1,173 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.