Extended Stay America - Houston - IAH Airport

Anonymous 

on Expedia

9 years ago

룸 청소 불량 청결 상태 불량, 바퀴벌레와 다른 벌레가 바닥, 화장실에서 나왔고, 샴푸도 한번 사용했던걸 그대로 방치... 다시는 안 가야할곳... 

Graham E. 

on Expedia

9 years ago

Room are not clean Rooms are clean only once a week and male staff rude , don't respond to needs when required. 

Darrell 

on Expedia

10 years ago

Low Quality Motel Cost not reflective of hotel you would expect! Neighborhood not safe, high fence with bobbed wire at top gives prison feel, room not reflective of one purchased it was small and cheap looking. Afraid to leave anything in car, sleeping under the covers was not even a consideration as health issues were a major concern. Hole in wall with picture frame barely covered the hole. I purchased this room to come to a funeral of family member at last minute and had no time to change hotels which I surely would have d... read more

Anonymous 

on Expedia

10 years ago

Poor value for money, subpar service I am not the pickiest hotel guest. All I generally ask is that a room be clean and as advertised, the facilities work, hotel staff at least appear interested in doing their jobs, and that the wifi works (even if it's slow.) First, I booked a queen bed suite, which said it came with a sleeper sofa. It comes with a recliner. Second, the room was small, and not a "suite." It's a studio with a kitchenette. Again, deceptive room description. Third, one of the front desk staffers was rude and s... read more

Dan 

on Expedia

10 years ago

Barely a 2 Nice girl upfront, Mariah was her name. Very helpful but room walls were dirty. Bed was very hard. Guy or woman at the end of hall had 3 dogs that we heard non-stop.Couldn't get in through the side entrance it was broke. Was locked out. Billed my credit card 2 different additional times. One for $141 and another for $116.00 above the $25.00 incidentals it was suppose to be billed for. All billed though the hotel even though I booked and paid through this sight. All and all except for Mariah not good! 

stephania 

on Expedia

10 years ago

expected better service It was okay, comfortable but the service was horrible. Wish I could get a refund or something. The staff were not helpfull and they even charged my bank account twice by mistake. 

Espen 

on Expedia

11 years ago

Okay for sleeping one night, but was given a smoking room when non-smoking was requested, and the breakfast was not good. Will probably not return for another stay. 

Anonymous 

on Expedia

13 years ago

Not good and here's why If your are a first time Candlewood visitor this could be a shock to your stay. I did not know they consider it a extended stay and only clean the rooms every 7 days. I don't like this and doubt others do so very strange culture and policy. Beyond that this particular hotel has other issues: Weak and unprofessional staff that is constantly away from the desk and never answer the phone. One of the most loud hotel experiences as I travel a lot - 40 weeks last year and will be the same this year. Kids ru... read more