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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled real bad and the people staying there seemed to be one step away from being homeless.
Business response:
Rebecca, we apologize for the smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
The property was over booked so I had to drive 20 miles to their sister property.
Business response:
Thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience this caused you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
They were having computer problems and took them 45 minutes before finally getting me the room i already booked abd paid for.
Business response:
Thank you for being our guest. We are sorry for the technical issue you experienced at the time of check-in and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope this unfortunate incident does not deter you from choosing us again. Sincerely, Hotel Management
We had a confirmed reservation, via email, for a booking arriving the 29th I’d Dec. at Extended Stay America on Aldine Westfield Road, Houston. When I booked on line, it asked if I wanted to pay electronically or pay upon checking in. I opted for paying on arrival. There was no caveat as to time or guarantee. We tried to check in at 7:30 PM. We were told there were no rooms available at all. The reason stated was because we didn’t pay electronically when booking online, therefore our “Guaranteed Reservation” had been given a... read more
Business response:
Lee, we appreciate you taking the time to provide feedback, and we are sorry we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Moreover, we would like to extend our apology due to the disappointing service delivered by some of the associates. We will share your comments with them ensuring it is not repeated in the future. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The security and the front desk is corrupt. They are messing up the business. I check in the hotel with a friend I picked up at the airport and my girlfriend shows up and the clerk gave her a key card and told her the room number knowingly I checked in with a different girl. I’m thinking about filing a law suit bc I’m pretty sure that is against the law. Then they say the girlfriend broke into a car and tried to run someone over, which is false! I believe this is a inside job and they are breaking into cars and blaming it on... read more
Business response:
Van, thank you for being our guest. We are sorry for the inconvenience you had during your stay and regret the inconvenience caused to you. The concerns you raised are taken seriously, and we assure you we will be reviewing these situations with our team. We appreciate you for sharing your feedback with us. Sincerely, Hotel Management
Didn’t have my Expedia reservation Had to pay cash Just not a good experience
Business response:
Thank you for choosing our hotel. We apologize for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I liked the laundry services, the payment method was conviienient.
Business response:
Thank you for being our guest. We are happy to know you took advantage of our laundry service and liked our payment policy. However, we are sorry for any inconvenience you had. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
We had booked for two double beds but got a queen. They stated that hotels.com had overbooked. I called u service and e
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Thank you for your feedback as it can help to improve our service. We hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,174 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.