Extended Stay America - Houston - IAH Airport

Joe 

on Expedia

7 years ago

I paid for a king bed but got a queen beds for 3 nights,I went on Expedia's page and made the necessary corrections but to no avail and I even purchased the travel insurance,what a waste of money,so I am and was very disappointed in the service I got from Expedia!! 

Anonymous 

on Expedia

7 years ago

Quick check in, clean room. The only sort of complaint is the front door location is confusing. Other than that everything was great. 

Anonymous 

on Expedia

7 years ago

Overnight stay It was a nice hotel but they don’t clean the room every day. After booking didn’t realize it is extended stay hotel. Caution if expect the room to be cleaned daily. 

Anonymous 

on Expedia

7 years ago

When I arrived at hotel they had no rooms left, even though I had a reservation and confirmation number. 

Joey 

on Expedia

8 years ago

Not what we Paid for We booked room through Expedia where they listed each room type individually. We chose the room we wanted specifically because of what they offered. When we arrived the room we chose and paid for in advance was not available. The staff was not helpful and we did not enjoy our stay. Will never book through expedia again. This is the second time this has happened to us in a two week period. Expedia does not deliver!!!! 

Peter A. 

on Expedia

8 years ago

Did not honor my reservation Candlewood Suites did not honor my Hotels.com reservation. I arrived at 1:30 in the morning after many delayed flights into Houston. They told me that they had my confirmation number on file, but had chosen not to give me a room anyway. I was left driving around Houston in the middle of the night trying to find a hotel. 

sal 

on Expedia

8 years ago

It was ok Good staff clean rooms flooded Hey went next door again check all their electronics and everything works except for a cable box that got wet and a Xbox remote that got wet ..... all house needs new carpets .... no roof leaks no other damage 

Roderick 

on Expedia

8 years ago

What a Scary Place I was doing laundry and saw two Mexican gang members in the Laundry room. How I know, their faces were covered with tattoos. Plus some other sketchy people hanging with some "ho's." I felt unsafe and left early the next morning. My room was okay. Slept well. The cheap vinyl chair looked like a cat used it as a scratch pad for many years. 

Doris 

on Expedia

8 years ago

Simply trash This hotel was just not clean enough we were told that it was an extended stay hotel however we did not know that they only change the sheets every seven days which is ridiculous they did not come to empty the trash for coffee you had to go downstairs to retrieve coffee using your door key which was inconvenient because if they were cleaning they would have put coffee in your room I had to empty the trash myself and I will not ever stay there again did not like that did not like the fact that they or change the ... read more