Extended Stay America - Houston - IAH Airport

Anonymous 

on Expedia

6 years ago

The cleanliness was terrible. There there string of hair everywhere on the bed and in the bathroon. Very unprofessional. People put their trash in the hallway and it take hours to be pick. Room service is only once a week so if you stay for 6 nights, you are on your own. The lady at the front desk is verry rude. I went to complaint to her and she was rude to me.The location is great the building is nice but the service is Terrible. Worst experience of all time 

Anonymous 

on Expedia

6 years ago

Property was close to the IAH airport. The hotel had last minute, room availability. The hotel was disappointing for a first time traveler to the area. Rooms were simple with a musty order. The keycard to my room did not initially work and I had to come down to the front desk to get it reprogrammed. No apologies were given. It took me a while to figure out that the television was unplugged. It looked like the room had been empty for a while. There were no soap or shampoo in the room. When I asked the front desk for these ame... read more

Anonymous 

on Expedia

6 years ago

There's a good reason why it is not Candlewood Suites anymore. It was "Candlehood Suites". Loud gangster rap music playing in the parking lot, coming from Cadillac Escalades and nothing was done about it. Sketchy, sketchy, sketchy, people staying here. 

IK SOO 

on Expedia

6 years ago

Reasonable priced hotel Surrounding hotel not safe, housekeeping service none, cloth washing machines being out of order and no fixing when staying. 

Anonymous 

on Expedia

6 years ago

Nice room but the staff was not professional at all 

Anonymous 

on Expedia

7 years ago

Did not have shuttle as advertised. No breakfast. Asked for wake up call and got 3 ..asked for 630 am got one at 5 and one at 530 as well. Thanks for no sleep