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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t have my Expedia reservation Had to pay cash Just not a good experience
Business response:
Thank you for choosing our hotel. We apologize for the reservation issues you encountered while you were here. Though we are confident these were isolated incidents, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I liked the laundry services, the payment method was conviienient.
Business response:
Thank you for being our guest. We are happy to know you took advantage of our laundry service and liked our payment policy. However, we are sorry for any inconvenience you had. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
We had booked for two double beds but got a queen. They stated that hotels.com had overbooked. I called u service and e
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Thank you for your feedback as it can help to improve our service. We hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
Place is full of fleas and other bugs, and the staff is rude and lazy.
Worst experience Booked 2 queen beds through hotels.com. when reached they said they can give only one double bed room and need to pay again for second room. I reached around 1230 am. They took one hour for the check in. All rools smellnof heavy tobacco use. Suffocating. Health department should check if these rooms are safe. Tue room keys were not working. We were there for less than 5 hours. Unsafe area. There was a police patrol car parked whole night. No food nearby. Ordered burger king through doordash. They too cancell... read more
The room is good and very close to the airport. Staff not very helpful. Had to wait two hours to check in. Very noise at night.
Business response:
We are sincerely sorry for the wait time issue you experienced at the time of check-in and regret the inconvenience caused due to the noise. Your feedback has been shared with our team, and steps are being taken to prevent similar mistakes going forward. On a positive note, we are glad to read you liked the cleanliness of your room and our airport location was convenient for our needs. We hope you will consider giving us another chance to make a better impression whenever your travels bring you our way. Sincerely, Hotel Mana... read more
Horrible stay Hotels.com had made the reservation for a date earlier. When we arrived on site they were not able to honor our reservation until they called hotels.com. It took one hours for the issue to be resolved. When we got to our room there was sheets and towels on the ground with throw up on them, The bed was a single instead of two queens, there was just one pillow and The tiles had someone else’s hair all over them.
Business response:
Carlos, we sincerely apologize for the reservation issue at the time of check-in and regret the inconvenience you had in your room. We have shared your comments with the appropriate department heads to make the necessary adjustments. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management
Room booked was not available. We ended up in 2 separate rooms that were smoking. Rooms were dirty, no shower curtain, the other had no towels, I could go on with the list. Overall, very disappointed.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We apologize for not accommodating you with the room of your choice and regret the inconvenience it caused. We are also sorry for not meeting your expectations and for the cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should alw... read more
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.