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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place is full of fleas and other bugs, and the staff is rude and lazy.
Worst experience Booked 2 queen beds through hotels.com. when reached they said they can give only one double bed room and need to pay again for second room. I reached around 1230 am. They took one hour for the check in. All rools smellnof heavy tobacco use. Suffocating. Health department should check if these rooms are safe. Tue room keys were not working. We were there for less than 5 hours. Unsafe area. There was a police patrol car parked whole night. No food nearby. Ordered burger king through doordash. They too cancell... read more
The room is good and very close to the airport. Staff not very helpful. Had to wait two hours to check in. Very noise at night.
Business response:
We are sincerely sorry for the wait time issue you experienced at the time of check-in and regret the inconvenience caused due to the noise. Your feedback has been shared with our team, and steps are being taken to prevent similar mistakes going forward. On a positive note, we are glad to read you liked the cleanliness of your room and our airport location was convenient for our needs. We hope you will consider giving us another chance to make a better impression whenever your travels bring you our way. Sincerely, Hotel Mana... read more
Horrible stay Hotels.com had made the reservation for a date earlier. When we arrived on site they were not able to honor our reservation until they called hotels.com. It took one hours for the issue to be resolved. When we got to our room there was sheets and towels on the ground with throw up on them, The bed was a single instead of two queens, there was just one pillow and The tiles had someone else’s hair all over them.
Business response:
Carlos, we sincerely apologize for the reservation issue at the time of check-in and regret the inconvenience you had in your room. We have shared your comments with the appropriate department heads to make the necessary adjustments. We hope that we will have another occasion to meet your expectations and to welcome you back. Sincerely, Hotel Management
Room booked was not available. We ended up in 2 separate rooms that were smoking. Rooms were dirty, no shower curtain, the other had no towels, I could go on with the list. Overall, very disappointed.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We apologize for not accommodating you with the room of your choice and regret the inconvenience it caused. We are also sorry for not meeting your expectations and for the cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should alw... read more
No towels no toilet paper pool no working. Check in was not ready at 3 pm
Business response:
Thank you for the feedback. We are sorry for the inconvenience caused at the time of check-in and regret the disappointment you had with our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel M... read more
No towels or toilet paper at the bathroom. Down bed is full of food and candy papers, and some strange things. No kitchen pans
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Terrible. Checked into a room that had no lien etc to be put in a room worse . After speaking with General management I was unable to get a full refund . Do not recommend
Business response:
Thank you for the review. We are sorry for the housekeeping service issue you encountered and regret your stay was not a pleasant one. Your feedback has been shared with the respective team to be more diligent in their work. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,174 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.