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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No servia el refri no había cubiertos no servia el internet
Business response:
Thank you for your review. We apologize for the issues you had with the refrigerator and internet connectivity. Your feedback will be shared with our engineering team so that they can take the necessary steps to make our guest experience a better one. We hope to have another chance to prove ourselves. Sincerely, Hotel Management
They called and canceled the day of. Literally right after I landed in Houston. The clerk advised that he had been overbook last few days. Common sense should have made him think to plan ahead and advise customers accordingly especially since I had multiple rooms booked.
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize there were no rooms available when you arrived, which led to your disappointing experience with us. We are especially concerned you did not feel our associates handled your situation professionally, and with the highest level of service, we are known for delivering. Your review has been shared with our front desk team to ensure we are providing a great experience with us. Sincerely, Hotel Management
Room sucks and is very disgusting.... very unhappy with it all
Business response:
Thank you for your review. We do apologize for the problems with your room. We have shared your comments with the appropriate staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It smelled real bad and the people staying there seemed to be one step away from being homeless.
Business response:
Rebecca, we apologize for the smell you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
The property was over booked so I had to drive 20 miles to their sister property.
Business response:
Thank you for taking the time to provide your feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience this caused you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
They were having computer problems and took them 45 minutes before finally getting me the room i already booked abd paid for.
Business response:
Thank you for being our guest. We are sorry for the technical issue you experienced at the time of check-in and regret the inconvenience caused. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope this unfortunate incident does not deter you from choosing us again. Sincerely, Hotel Management
We had a confirmed reservation, via email, for a booking arriving the 29th I’d Dec. at Extended Stay America on Aldine Westfield Road, Houston. When I booked on line, it asked if I wanted to pay electronically or pay upon checking in. I opted for paying on arrival. There was no caveat as to time or guarantee. We tried to check in at 7:30 PM. We were told there were no rooms available at all. The reason stated was because we didn’t pay electronically when booking online, therefore our “Guaranteed Reservation” had been given a... read more
Business response:
Lee, we appreciate you taking the time to provide feedback, and we are sorry we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Moreover, we would like to extend our apology due to the disappointing service delivered by some of the associates. We will share your comments with them ensuring it is not repeated in the future. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The security and the front desk is corrupt. They are messing up the business. I check in the hotel with a friend I picked up at the airport and my girlfriend shows up and the clerk gave her a key card and told her the room number knowingly I checked in with a different girl. I’m thinking about filing a law suit bc I’m pretty sure that is against the law. Then they say the girlfriend broke into a car and tried to run someone over, which is false! I believe this is a inside job and they are breaking into cars and blaming it on... read more
Business response:
Van, thank you for being our guest. We are sorry for the inconvenience you had during your stay and regret the inconvenience caused to you. The concerns you raised are taken seriously, and we assure you we will be reviewing these situations with our team. We appreciate you for sharing your feedback with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.