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Extended Stay America - Houston - IAH Airport
- Hotels
- Houston, TX
About this business
Location details
1500 N. Sam Houston Pkwy. E., Houston, TX, 77032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels no toilet paper pool no working. Check in was not ready at 3 pm
Business response:
Thank you for the feedback. We are sorry for the inconvenience caused at the time of check-in and regret the disappointment you had with our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel M... read more
No towels or toilet paper at the bathroom. Down bed is full of food and candy papers, and some strange things. No kitchen pans
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Terrible. Checked into a room that had no lien etc to be put in a room worse . After speaking with General management I was unable to get a full refund . Do not recommend
Business response:
Thank you for the review. We are sorry for the housekeeping service issue you encountered and regret your stay was not a pleasant one. Your feedback has been shared with the respective team to be more diligent in their work. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
NOTHING. THAT PLACE IS A MESS, STAFF IS VERY UNORGANIZED.
Business response:
Jessica, thank you for being our guest. We apologize for the difficulties you encountered while you were here. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Filthy conditions and broken equipment One elevator totally out of service, second one OOS sporadically. Stairwell used as backup to room smelled of urine. only 1 of 3 washers worked until they were replaced with 3 coin operated ones. Hotel occupied by prostitutes, pimps, and others. main entryway was secured during the work day and had to be accessed using key card. hallway smelled of chain smoking.
It’s nice if you wanna live with drug dealers lol This hotel stinks literally! We were put on the 3rd floor which is with all the smokers and drug dealers. The light in the bathroom was broke and the floor was not swept by the refrigerator. The room service was horrible. They only come once a week if you stay long. The smoke detectors went off at 1:30am and scared the crap out of me and my bf and my dog! Told them about it and they did nothing. The elevators didn’t work half of the time and one was completely broke. Don’t st... read more
i wanted to like it. ok from the out side. first the hallways were unusually hot im on the top floor farthest room. no ice machines no soda or snack machines smelled like a city bus in the hall. room had ice machine in frige no water to it. there was no tv remote no pillows or towels had to go to the desk and get them. 1st remote not working back to desk to get another . but i did have a nice view of a scarp card
Frequently asked questions about Extended Stay America - Houston - IAH Airport
How is Extended Stay America - Houston - IAH Airport rated?
Extended Stay America - Houston - IAH Airport has a 3.1 star rating with 1,212 reviews.
When is Extended Stay America - Houston - IAH Airport open?
Extended Stay America - Houston - IAH Airport is open now. It will close tomorrow at 12:00 a.m.