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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I loved the look and the amenities that came with the room but I was killing roaches the whole time there and I pay way too much money to stay there to be killing roaches to make sure that I didn't bring any back home to my home as well as no one ever came to ask if I needed by sheets changed or toilet paper or new towels, I literally had to go to the front desk and ask for those things on my own
Business response:
Nicolem, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. That said, we regret your disappointment with reduced housekeeping services during these challenging times to ensure every guest had a stress-free stay. We understand your frustrations, and we... read more
roaches, toilet backed up in first room they had to put me in another room mold around tub seals were soap go and no pots pans!!!
Business response:
Denice, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Manage... read more
When arriving the pool looked to be under construction. The manager adv that my room was no longer available and booking over books. The room was suppose to be non-smoking smelled like straight ash trays and had roaches walking around very disturbing and disgusting
Business response:
Cherrie, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping and pest control issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we failed during this process, and for that, we sincerely apologize. We are working with the respective team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to ... read more
Yuck, I left just hours after checking in, didn’t even check out, just had to go.
Business response:
Callen, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I made a reservation on a Wednesday for a weekend trip
Business response:
Ashley, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
not good
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Made and paid for reservation before arriving. The place was totally dark and front doors were locked with a sign to call. Woman answered and told me they were overbooked and she couldn’t help.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,996 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.