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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again! no stopper in the tub, no hair dryer, and the fan in the bathroom didn't work. No light bulb in the lamp next to the bed. No coffee pot or coffee in the room. For a "suite" with a refrigerator, sink, disposal, and stove, there wasn't ONE utensil; no cutlery, bowls, or plates, etc. We asked for spoons at the desk and it was a huge production along with getting a few paper bowls. Seeing the police holding a woman in handcuffs out in front was another "clue" to stay elsewhere. Found a large cockroach dead near our ... read more
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent experience. We genuinely regret that your stay did not align with your expectations, and we apologize for any inconvenience this may have caused. Please know that we are fully committed to addressing the concerns you raised and taking the necessary steps to enhance the overall experience for all our guests. Should your future travel plans bring you back to the city, we would welcome the opportunity to provide you with an improved stay.Sincerely,Hotel Manag... read more
Over all it was good just need to upgrade the mattress in the rooms and replace chairs ours was broken (recliner)
Business response:
Dear Heather, Thank you for sharing your feedback regarding your recent stay. We're pleased to know you had a pleasant experience overall. However, we are sorry for your disappointment. We understand that a comfortable mattress and functional furniture are essential for a relaxing stay, and we appreciate you bringing the mattress and recliner issues to our attention. We are committed to providing our guests with the best possible experience, and your feedback is invaluable in helping us achieve that goal. Please consider sta... read more
Awesome
Business response:
DearEfrain, On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Hotel Management
Very nice stay! The male desk clerk was very nice and helpful. Very safe location near restaurants, stores etc
Good
Business response:
Dear CHAMIN,Thank you for your positive feedback. We are glad your stay met your expectations and appreciate your support. Guest satisfaction is our priority, and your review motivates us to continue providing quality service. We look forward to welcoming you back for another pleasant experience.Sincerely,Hotel Management
Come prepared It was ok. Room cleaning was supposed to happen day 7, someone finally showed up on day 8. During the snowstorm and was working from home that day....no housekeeper spoke English was finally able to get towels changed out with google translate. Put king size beds in some of the rooms, queen is small and uncomfortable. This motel is not set up for long term, no dishes, pots, pans, coffee pot, ect are in the rooms , although the website says they are furnished. Our refrigerator had to be changed out so we ended u... read more
Business response:
Dear Leslie, Thank you for your valuable feedback. We appreciate your insights, as they are crucial in identifying areas for improvement that can enhance the experiences of our guests. We sincerely regret any disappointment you encountered during your stay; it is never our intention to fall short of expectations. Please be assured that we take your comments seriously and will implement the necessary changes to ensure we provide the highest level of service. We hope you will consider staying with us again, as we are committed... read more
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 4.5 star rating with 530 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.