Extended Stay America - Houston - Kingwood

Business response:

Dear Dewayne, We are glad to hear you enjoyed your stay and found it satisfactory! It is always encouraging to know our efforts made a positive impression. At Extended Stay America, we strive to create a comfortable and welcoming environment for every guest. Your feedback is appreciated, and we look forward to providing an even better experience the next time you visit. Thank you for sharing your thoughts! Sincerely, HotelManagement 

Business response:

Dear Jesus, We truly value the time you have taken to share your perspective, as every comment provides us with an opportunity to better understand the guest experience. It is disappointing to hear that certain details during your visit left you concerned, and we regret any discomfort this may have caused. Please be assured your remarks have been carefully noted and will be shared with the appropriate team for review. Our goal remains to ensure a more seamless and comfortable stay for all who visit, and we hope to have the o... read more

Business response:

Dear Guest, We’re thrilled to hear you had a nice stay! It’s always encouraging to know that our guests leave feeling satisfied with their experience. Your feedback motivates our team to continue providing comfortable accommodations and attentive service. Thank you for sharing your thoughts, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit soon! Sincerely, Hotel Management 

Business response:

Dear Audrey, It’s wonderful to hear how much you appreciated the patience shown at the front desk and the overall cleanliness during your visit. The team at Extended Stay America is always glad to know guests feel comfortable and valued. We’re delighted you’re already considering another stay, and we look forward to welcoming you back soon for another positive experience. Thank you for taking the time to share such kind feedback. Sincerely, Hotel Management