Extended Stay America - Houston - Kingwood

Business response:

Dear Guest, We are delighted to hear that your stay has been enjoyable overall and that the property made such a positive impression. We understand that questions around services and companion accommodations can sometimes be unclear, and we appreciate you expressing your input. Our goal is always to provide a comfortable, welcoming environment while ensuring guests have the information they need during their visit. Your feedback is valued and helps us continue improving communication and the overall experience. We are gratef... read more

Business response:

Dear Dewayne, We are glad to hear you enjoyed your stay and found it satisfactory! It is always encouraging to know our efforts made a positive impression. At Extended Stay America, we strive to create a comfortable and welcoming environment for every guest. Your feedback is appreciated, and we look forward to providing an even better experience the next time you visit. Thank you for sharing your thoughts! Sincerely, HotelManagement 

Business response:

Dear Jesus, We truly value the time you have taken to share your perspective, as every comment provides us with an opportunity to better understand the guest experience. It is disappointing to hear that certain details during your visit left you concerned, and we regret any discomfort this may have caused. Please be assured your remarks have been carefully noted and will be shared with the appropriate team for review. Our goal remains to ensure a more seamless and comfortable stay for all who visit, and we hope to have the o... read more

Business response:

Dear Guest, We’re thrilled to hear you had a nice stay! It’s always encouraging to know that our guests leave feeling satisfied with their experience. Your feedback motivates our team to continue providing comfortable accommodations and attentive service. Thank you for sharing your thoughts, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your detailed feedback and for recognizing the positive impression made by our front desk team. We understand how expectations shaped by third-party booking platforms can influence an arrival experience, and we always strive to present accommodations that are accurately represented. While room layouts and features may vary, our goal is to provide a comfortable and pleasant stay for every guest. If access cards or in-room amenities require attention, our team is readily available to assist an... read more