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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay Motels in general (not just this brand) have a bad reputation. So I was skeptical and prepared for a terrible experience. BUT, I can admit when I'm wrong. I was pleasantly surprised in
Other than them telling me that there's no room service for me while I stay here but I also have to pay 25 bucks a night for my dog but there's no room service so I'm not having to pay every night for my dog I don't understand other than that the place is amazing
Business response:
Dear Guest, We are delighted to hear that your stay has been enjoyable overall and that the property made such a positive impression. We understand that questions around services and companion accommodations can sometimes be unclear, and we appreciate you expressing your input. Our goal is always to provide a comfortable, welcoming environment while ensuring guests have the information they need during their visit. Your feedback is valued and helps us continue improving communication and the overall experience. We are gratef... read more
Good
Business response:
Dear Dewayne, We are glad to hear you enjoyed your stay and found it satisfactory! It is always encouraging to know our efforts made a positive impression. At Extended Stay America, we strive to create a comfortable and welcoming environment for every guest. Your feedback is appreciated, and we look forward to providing an even better experience the next time you visit. Thank you for sharing your thoughts! Sincerely, HotelManagement
I’m gonna start by saying that the staff in the front was good. But yet again I’ve been bamboozled by Hotels.com and Expedia into thinking I was going into a 9/10 experience. I wish they would fix this. Not only did I not receive the room on the picture. But all the halls smell like smoke and horrible food. Key card for room didn’t work after trying so hard to reprogram and the room smelled like raid and AC didn’t work 100%. Again I hope Expedia and Hotels.com fix this issue and start verifying reviews.
Business response:
Dear Guest, Thank you for sharing your detailed feedback and for recognizing the positive impression made by our front desk team. We understand how expectations shaped by third-party booking platforms can influence an arrival experience, and we always strive to present accommodations that are accurately represented. While room layouts and features may vary, our goal is to provide a comfortable and pleasant stay for every guest. If access cards or in-room amenities require attention, our team is readily available to assist an... read more
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 3.8 star rating with 747 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.