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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great
Business response:
Dear Alex, We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff! It was a true pleasure having you as our guest here at Extended Stay America, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management
Location was easy to get to and was very convenient to my medical facility. All staff I had contact with were personable and friendly, helpful with directions. Thank you!
Our stay was good , however a little disappointed that the pool was closed… One of the reason’s we booked here.
Business response:
Dear Nelly, We appreciate you taking the time to leave your generous rating regarding your recent visit. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer except for the pool. Please accept our apologies for any disappointment this may have caused. We appreciate your patronage and hope that we will host you again in the future. Sincerely,Hotel Management
The property is old and dated. Except for trash in the trash can, the room was clean. Bed was comfortable but sheets were pretty worn. We booked, and were charged, for a room with 2 beds and were given a room with one bed. The property is in a quiet area, which was nice. We did enjoy the full sized fridge and freezer since we were traveling with a lot of food.
Business response:
Dear Garth, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Also, we regret that you did not receive the room that you originally booked. Please know that we do honor these requests; however, there are times when we do not have an unoccupied and available room. Your feedback has helped us identify areas that require additional attention, and we will take appropriate a... read more
The manager and the staff were very nice and helpful, but the hotel is dirty. The carpeting in the stairwell is extremely stained and smelled badly. We saw several dead cockroaches in the hallways at different times. The floor in our room had dirty in the corners that was never swept up and the furniture in the room was either stained or broken. The decor in the rooms is outdated. The hotel doesn't have a generator, so when there was a power outage, all of the food in our refrigerator spoiled.
Business response:
Dear Jacquelin, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 4.5 star rating with 518 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.