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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is old and dated. Except for trash in the trash can, the room was clean. Bed was comfortable but sheets were pretty worn. We booked, and were charged, for a room with 2 beds and were given a room with one bed. The property is in a quiet area, which was nice. We did enjoy the full sized fridge and freezer since we were traveling with a lot of food.
Business response:
Dear Garth, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Also, we regret that you did not receive the room that you originally booked. Please know that we do honor these requests; however, there are times when we do not have an unoccupied and available room. Your feedback has helped us identify areas that require additional attention, and we will take appropriate a... read more
The manager and the staff were very nice and helpful, but the hotel is dirty. The carpeting in the stairwell is extremely stained and smelled badly. We saw several dead cockroaches in the hallways at different times. The floor in our room had dirty in the corners that was never swept up and the furniture in the room was either stained or broken. The decor in the rooms is outdated. The hotel doesn't have a generator, so when there was a power outage, all of the food in our refrigerator spoiled.
Business response:
Dear Jacquelin, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Very clean, friendly staff
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It works for an extended stay.. It was clean, it served the purpose and was nice to have the stovetop and fridge
Business response:
Dear Kenneth, Thank you for your feedback. We're pleased to read you enjoyed the cleanliness and found the amenities convenient. We strive to provide a comfortable and practical stay for our guests. We look forward to welcoming you back.Sincerely,Hotel Management
Very clean and peaceful!
Business response:
Dear Kristine, Thank you for choosing Extended Stay America. It is nice to know you had a good stay and found our rooms clean and location peaceful. Please return for another lovely experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 4.5 star rating with 535 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.