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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hospitality was great, and the cleanliness was excellent. The atmosphere was very quiet and relaxing. The only negative was that the plates, cups, silverware, and coffee pot had all been removed from the room, which was a bit inconvenient.
Awesome
Great service!
Over all it was good just need to upgrade the mattress in the rooms and replace chairs ours was broken (recliner)
Business response:
Dear Heather, Thank you for sharing your feedback regarding your recent stay. We're pleased to know you had a pleasant experience overall. However, we are sorry for your disappointment. We understand that a comfortable mattress and functional furniture are essential for a relaxing stay, and we appreciate you bringing the mattress and recliner issues to our attention. We are committed to providing our guests with the best possible experience, and your feedback is invaluable in helping us achieve that goal. Please consider sta... read more
Never Again! no stopper in the tub, no hair dryer, and the fan in the bathroom didn't work. No light bulb in the lamp next to the bed. No coffee pot or coffee in the room. For a "suite" with a refrigerator, sink, disposal, and stove, there wasn't ONE utensil; no cutlery, bowls, or plates, etc. We asked for spoons at the desk and it was a huge production along with getting a few paper bowls. Seeing the police holding a woman in handcuffs out in front was another "clue" to stay elsewhere. Found a large cockroach dead near our ... read more
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent experience. We genuinely regret that your stay did not align with your expectations, and we apologize for any inconvenience this may have caused. Please know that we are fully committed to addressing the concerns you raised and taking the necessary steps to enhance the overall experience for all our guests. Should your future travel plans bring you back to the city, we would welcome the opportunity to provide you with an improved stay.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 3.9 star rating with 706 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.