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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place smelled like an ashtray. Checked in to my room and walked right back out. Got a room somewhere else.. room looked dirty.
Business response:
Dear Guest, We are very sorry to hear about your experience and sincerely apologize for the discomfort and frustration it caused. It is disappointing to learn that the condition and atmosphere of the room did not meet your expectations, and we regret that you decided to seek alternative accommodations. Your feedback has been shared with our housekeeping teams to ensure greater attention to overall cleanliness and presentation. We appreciate you taking the time to share your observations and hope you will consider giving us a... read more
The carpet in the room was stained and dirty. It should of been removed. The kitchen area was very old and dated the caulking looked stained so it made it look old. The towels had stains and when you opened the room door at 1st entry it smelled just like Lysol. There was no remote for the TV and the dresser was old chipped and damaged. I've stayed at Extended Stays before and this by far was the worst one.
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the disappointment you experienced during your stay. Your observations about cleanliness, furnishings, and maintenance have been carefully noted and shared with our team for review. While some aspects of the property may show signs of age, we are continually working to improve our accommodations and guest experience. We regret that this visit did not meet your expectations and hope you will allow us the chance to deliver a more comfortable and enjoyable ex... read more
No hot water for shower on first night of stay
Business response:
Dear Guest, We’re sorry to hear about the inconvenience you experienced with the hot water during your stay. We understand how important a fully functioning shower is for comfort, and we regret that this issue impacted your visit. Your feedback has been shared with our maintenance team to ensure such concerns are promptly addressed in the future. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a visit that is more comfortable and seamless. Sincerely, Hotel ... read more
La habitación encontré palomita de maíz debajo de la cama y en la toalla pelo. La habitación todo era viejo y gastado. Baño para incapacitado no cumplía con lo requisitos, el olor fuerte Clorox y especies fuertes. El desayuno pobre. El personal no muy profesional. Las fotos que tiene en la página de expedía no coincide con la actual del hotel ( fotos muy maquilladas en la pagina)
Business response:
Dear Jose, We sincerely apologize that your visit did not meet expectations and that you encountered multiple issues during your time with us. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and your feedback has been shared with the appropriate teams to address these concerns and ensure greater attention to cleanliness, presentation, and guest service. We regret that your experience was far from what you antici... read more
Hotel pessimo, sujo… lencois horriveis… tudo pessimo
Business response:
Dear Eliane, We are very sorry to hear that your visit did not meet your expectations and that you were dissatisfied with the condition of our property. The condition and upkeep of our hotel are essential to the experience we aim to provide, and your comments will be reviewed with our housekeeping teams to ensure greater attention to overall cleanliness and presentation. We hope you’ll consider giving us another opportunity to deliver the comfortable and pleasant stay you rightfully expected. Sincerely, Hotel Management
I checked out 4 hours after I checked in didn’t stay the night the carpet was very dirty
Business response:
Dear ROSE, We are truly sorry to hear that the condition of your room fell short of your expectations, particularly regarding the carpet, and that it impacted your visit so significantly. This is not the impression we want for any guest, and your feedback has been shared with our housekeeping team to ensure greater attention to room cleanliness. We understand your frustration and hope you will allow us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
The hotel has a decent exterior, but the inside smelled musty and like mildew. It smelled like a smoking hotel that had just painted over the walls. The decor was entirely outdated.
Business response:
Dear Courtney, We’re truly sorry to hear that the interior condition and cleanliness of the hotel did not meet your expectations. We understand how important a fresh and welcoming environment is for a comfortable stay, and we regret that this was not your experience. Your feedback regarding the overall ambiance and décor has been shared with our team as we continue working on updates and improvements. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a more ple... read more
TV didnt work. Floors slippery from whatever product they use to clean. Sheets left a rash on my elbow.
Business response:
Dear Bryce, We’re very sorry to hear about the challenges you experienced during your stay. We regret that some of the room features were not functioning as expected and that the overall condition did not provide the comfort you deserved. In addition, we apologize for any discomfort you may have experienced and appreciate you bringing this to our attention. Your comments have been shared with our team for careful review, and we hope to provide a much-improved visit in the future. Sincerely, Hotel Management
Trash from previous customer left in kitchen trash can. Made us wonder how well our room was cleaned and changed out before we got it?
Business response:
Dear Ethel, Thank you for sharing your feedback following your stay. While we’re glad to know your overall experience was positive, we regret the oversight you encountered with the kitchen trash not being removed prior to your arrival. Cleanliness is a top priority for us, and your comments have been shared with our housekeeping team to ensure closer attention in the future. We appreciate you bringing this to our attention and hope to welcome you back for a more seamless stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.