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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
convenient and fair price My room had a terrible mattress, too soft and sunk more to one side. Woke up with back ache.
Business response:
Thank you for being our guest. We are sorry for the difficulties you had with your bed and for the inconvenience it caused. We wish we had the opportunity to resolve the issues while you were here as we would have done our best to make you comfortable. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management
The trash was not empty when arrived at the room and the area was not the safest.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused due to the trash not being cleared upon your arrival. This is certainly not the standard of cleanliness we strive to maintain, and we will share your concerns with our housekeeping team to ensure it does not happen again. Regarding your concern about the surrounding area, guest safety is extremely important to us, and we continuously work with local authorities to enhance security. Your feedback is valuable in helping us improve. We hope to welcome you back for ... read more
Staff was nice. Room was ok but mattress was too hard. Not enough pillows we only had 3 total we like at least 2 each. No hair dryer either.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are glad to hear that you found our staff to be nice and welcoming. However, we apologize that the mattress comfort, limited pillows, and absence of a hair dryer did not meet your expectations. Your comments are important to us and will be shared with our housekeeping team to improve guest comfort and amenities. We strive to provide a more relaxing and well-equipped stay for all our guests. We truly appreciate your input and hope to offer you a much better experienc... read more
Elevator was out of order. Had to walk up to the third floor with luggage. Room had a funny smell. There was no hot water for a shower.
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations. The elevator being out of service and the inconvenience of accessing your room with luggage are not the experience we aim to provide. We also regret that the room environment and lack of hot water impacted your comfort during your stay. Your feedback has been shared with our maintenance and leadership teams for review as we work to improve reliability and overall guest experience. We appreciate you bringing this to our attention and hope you will consi... read more
The elevator was broken had to walk up and down stairs...the bath water was 1 temperature and that was just very hot , not hot ,very hot ..the breakfast was a cereal bar and warm water coffee.....the room was ok
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the elevator being out of service and having to use the stairs. We also regret the issues with the water temperature and understand how uncomfortable that must have been. Your comments regarding the breakfast offerings are also noted, and we will review all your concerns with our maintenance and breakfast teams for improvement. We are glad to hear the room met your expectations. Your feedback helps us improve, and we hope you will give us another o... read more
Avoid at All Costs: Broken Promises and Poor Conditions I flew into Houston with my family for the Rodeo (March 14–17), expecting a convenient stay, but this hotel was a nightmare from the moment we pulled up. The Grounds: The exterior was a mess with trash scattered everywhere. It felt completely neglected. The Smell: As soon as we stepped inside, we were hit with a heavy, stale stench of cigarette smoke. Accessibility Fail: We booked two rooms, one of which was on an upper floor. We quickly discovered the elevator was out ... read more
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet expectations and that your stay was impacted from the moment you arrived. The condition of the property and the elevator being out of service are concerning and do not reflect the standards we aim to maintain, especially given the needs within your party. We also regret the frustration caused by the billing issue and the impression it left. Your feedback has been shared with our leadership team for review as we work to improve consistency and follow-through in... read more
Business response:
Dear Guest, On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Location was fine but upon arrival of my 5 night stay the elevator was broken and my room was on the 3rd floor. I had my 4 year old and 70 year old handicap mother with me for the stay and the hotel had no way of accommodating us for this inconvenience. Also, the floors in the room were sticky from whatever they mopped with and the room always felt very humid.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the elevator being out of order, especially considering you were traveling with your young child and your mother. We understand how difficult this must have been and regret that we were unable to provide a more suitable accommodation at the time. We also apologize for the concerns you mentioned regarding the sticky floors and the humidity in the room. Your comments have been shared with our housekeeping and maintenance teams for review and improvement. We app... read more
Long wait to check in. Nobody was there. Nobody was there for check out. After waiting for a while, we just left the key cards over the counter and left. Be aware when they say breakfast is included is just a muffin and a cereal bar on the go. Sticky floors on the room.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during check-in and check-out due to the absence of staff at the front desk. This is certainly not the level of service we aim to provide. We also regret the concerns you mentioned about the cleanliness of the room and the breakfast offering not meeting your expectations. Your comments will be shared with our management and housekeeping teams so that we can improve our guest experience. We truly appreciate you bringing these matters to our attention and... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.