Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Charles, It’s wonderful to hear you found great value in your stay and enjoyed the convenience of our location! We’re glad the nearby dining options and attractions, including Lakewood Church, added to your experience. Thank you for your feedback. We look forward to welcoming you back to Extended Stay America on your next visit. Sincerely, Hotel Management 

Business response:

Dear Kathleen, Thank you for sharing your feedback regarding your recent stay. We regret that our morning offerings did not provide the variety you expected and understand how this may have affected your experience. While we regret any inconvenience regarding your shopping needs, our team always strives to make each stay as convenient and comfortable as possible. We appreciate your perspective and look forward to welcoming you back for a more satisfying visit. Sincerely, Hotel Management 

Business response:

Dear Jason, Thank you for choosing to stay with us at Extended Stay America. We regret that your visit did not meet your expectations. We want every guest to feel assured about their choice before arrival. We appreciate your feedback, as it helps us improve how we represent our property, and we would be delighted to welcome you back for a stay that goes beyond expectations. Sincerely, Hotel Management 

Business response:

Dear Simone, We’re delighted you had a pleasant experience and appreciated the great value at Extended Stay America. Your feedback is important to us, and we look forward to welcoming you again for another enjoyable visit. Sincerely, Hotel Management