Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Tim, Thank you for the generous review of Extended Stay America. We're glad you had an enjoyable stay and appreciated the cleanliness and comfort of the property. Creating a welcoming environment where guests can relax and feel at ease is always our goal, and it's great to know that came through during your visit. We value the opportunity to host you and look forward to welcoming you again. Sincerely, Hotel Management 

Business response:

Dear Keisha, We're glad to know most aspects of your stay went well, but we’re truly sorry that the bed was not in proper condition. A comfortable and well-maintained room is something every guest should expect, and we understand how disappointing it is when that’s not the case. Your comment will be shared with our maintenance team so the issue can be addressed. We appreciate you letting us know and hope to provide you with a better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Jose, We're sorry that your room was not ready upon arrival, especially well after the posted check-in time. After a long day, guests should be able to settle in without delays, and we understand how frustrating it must have been. We'll review this with our team to ensure better coordination between housekeeping and the front desk so that rooms are prepared on time moving forward. We appreciate your patience and the opportunity to improve. We express our genuine apologies once more and hope you will consider staying wit... read more

Business response:

Dear Ana, We're glad your room offered a peaceful environment, but we regret the trouble you faced trying to get back in after your event. Being locked out, especially late in the day, is a major inconvenience, and we apologize for the delay and technical issue that disrupted your evening. We'll be following up with our maintenance and front desk teams to ensure situations like this are handled more efficiently in the future. We appreciate your patience and the time you took to provide this feedback. We hope to have another ... read more

Business response:

Dear David, We're glad to know the clean room, comfortable bed, and convenient location contributed to a pleasant stay. We appreciate you pointing out the bathroom maintenance and breakfast options. Your comments help us identify where improvements are needed. It's great to hear that nearby dining and overall value made up for some of the limitations. We're also mindful that highway noise can be a concern for some guests, and we'll continue working on ways to make all areas of the stay more enjoyable. We would like the oppor... read more