Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Rachel, Thank you for sharing your thoughts with us. We’re glad the stay met your basic needs, but we understand there were several aspects that could have been better. Your feedback about the condition of the property, the limited breakfast, and the issue in your room has been noted and will be reviewed with our team. We want to ensure a more reliable and comfortable experience for all guests, and input like yours helps guide the improvements we need to make. We would like the opportunity to serve you better in the fut... read more

Business response:

Dear Daniel, Thank you for including Extended Stay America in your travel plans! We’re glad to hear that you found the room clean and that the kitchen and bathroom met your expectations. It’s also great to know that you felt secure with our parking and enjoyed the convenience of nearby restaurants. We appreciate your comments and look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Tim, Thank you for the generous review of Extended Stay America. We're glad you had an enjoyable stay and appreciated the cleanliness and comfort of the property. Creating a welcoming environment where guests can relax and feel at ease is always our goal, and it's great to know that came through during your visit. We value the opportunity to host you and look forward to welcoming you again. Sincerely, Hotel Management