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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rundown Room The room was pretty bad - no warm or hot water. A lamp didn’t work, there was a broken fixture in the shower, and stains on the sink. The staff was very friendly, though.
Business response:
Jennifer, thank you for reviewing your stay with us. We are sorry for the issues in your suite. We will share your feedback with our housekeeping and maintenance team in order to prevent such mistakes in the future. We do thank you for your feedback and hope you will give us another chance when you return to the area. Sincerely, Hotel Management
Filthy - a dump how did it get any stars?
Business response:
David, thank you for feedback of your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future.... read more
Room was not clean. Staff while very friendly there was no sense of customer service. I’ve never had to bring my old dirty towels to the desk in order to get clean ones. Breakfast was just prepackaged muffins. Door didn’t lock properly so never felt secure.
Business response:
Thank you for the feedback. Your comfort will always be our top priority, so we apologize that we did not properly service your suite. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We are also sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We also apologize our breakfast offerings did not meet your expectations. We value your feedback and hope you will give us another chance t... read more
The lobby had an unpleasant odor the entire stay. As did the elevator in which the AC appeared to be broken. The free breakfast is hardly a free breakfast more like a snack. The photos online are deceiving, as It seemed as if the photos had been taken some time ago. The finishings were older and just not what we expected. This hotel served its purpose for the visit, however I will not be staying at this location again.
Business response:
Thank you for choosing to stay with us. We sincerelyapologize for the maintenance and cleanliness issues in your suite. Our guests deserve a clean, well maintained, and comfortable suite while staying with us, and this was not your experience.We are also sorry for the breakfast offerings did not meet your expectations and will share your comments with our team. We apologize you did not have a better experience during your stay,and we are sure your next visitwill be wonderful. Please give us a second chance to prove ourselves... read more
Stay away from this hotel This hotel is very dirty. The room had hair all over the place. The bed is old an unstable. It was just awful.
Business response:
Sinath, thank you for the feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Ho... read more
There were no accessories in the kitchenette...no glasses, plates, pots, utensils and coffee pot and coffee. We had to ask for these things. The kitchenette was completely bare. The so called lobby only had 2 chairs and that's it. This definitely was NOT worth the total of $205 a night. I would give it 2 stars and lower the price.
Business response:
Thank you for review our hotel. We apologize for your disappointment with the in-room amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The rooms were dark with a musty odor, not that it wasnt clean it just smelled like somewhere with really old carpet. Felt a little depressing.
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.