Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Lauren, thank you for being our guest. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our front desk and housekeeping departments to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management 

Business response:

First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for taking the time to post a review.We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel Management 

Business response:

Faron, thank you for being our guest. We are disappointed reading about the maintenance issues in your room. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We're sorry our location was not appealing to you and the trouble you had in your room. Please be assured that we have discussed your feedback with our maintenance team for review and action. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the inconvenience you had due to our housekeeping issues and for your disappointment with the in-room amenities. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Also, know the items such as toiletries are kept at the front desk and are complimentary. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management