Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Andrei, thank you for evaluating your stay at our hotel. We are glad to know you were pleased wight the price of your visit. However, we regret not meeting all of your expectations. We are grateful for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management 

Business response:

David, thank you for your recent stay at Extended Stay America and posting such a generous rating. It is always exciting to know that we exceeded your expectations and that you loved our convenient location. It was our pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for taking the time to share your feedback. We are pleased to know our location was perfect for your needs and that you overall enjoyed your time with us. That said, we are sorry your stay was inconvenienced by the smoke smell in both the rooms. We have shared your review with our housekeeping team to be more diligent going forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Kendall, thank you for choosing Extended Stay America. We are glad our location was convenient for your needs. We value your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again for choosing us and for taking the time to leave... read more