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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place needs maintenance . The entrance facade needs some kind of renovation
Business response:
Nimzay, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
It’s a basic hotel. All rooms have full size refrigerator and a small kitchen area. Which would be good if staying for a while. But for an overnight visit, the only benefit was the low price. They can keep prices low because the rooms are dated. The carpets are well used and the room fixtures (bathtub, lights, air conditioner, etc) are functional older models. To get the highest rating, they need to remodel and upgrade the place.
Business response:
Thank you for being our guest at Extended Stay America and for sharing your feedback with future travelers. We are glad to know you enjoyed your stay with us. We have taken note of your suggestions and will share it with the appropriate team members to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Friendliness of the staff, courteous, and respectful.
Business response:
Thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management
An okay stay The stay was just ok, the room has an odor and it was not the location/room that I requested.
Business response:
Roy, thank you for being our guest. We're glad to know overall you had a pleasant time while you were here, but we're sorry for not being able to accommodate you in the room of your choice and the odor you experienced in it. We are investigating the matter and are taking appropriate steps to ensure such an incident does not repeat in the future. We have also asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope to have another opportunity to welcome you back soon. Sincerely, H... read more
Everything was awesome including the staff. Manager was very helpful and super professional and extremely friendly.
Business response:
Carlos, thank you for the excellent review of Extended Stay America. We're delighted to know you enjoyed your time with us and that the service provided by our associates met all your expectations. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,725 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.