Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Thank you for taking the time to review your stay with us. We are sorry about your experience with your room and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the shower have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're delighted to know the service provided by our associates met all your expectations and that our excellent location was ideal for you. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Eric, thank you for choosing to stay with us at Extended Stay America. We're happy to know you were pleased with our affordable rates and that our location worked well for your travel needs. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our apartment-style rooms and that you enjoyed your time with us. However, we regret the service issue you encountered. We appreciate your feedback and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Adriana, thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to MD Anderson was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tim, thank you for your review. Although you liked our convenient location, we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We appreciate you being our guest and hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry you were unaware of our hotel policies and regret the inconvenience caused. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Tha... read more

Business response:

Sonia, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our ideal location and that you had a nice time here. However, we are sorry for the housekeeping service issue you encountered. Your feedback has been shared with the appropriate team so that we can improve our service going forward. Thanks again, and we look forward to your next stay. Sincerely, Hotel Management