Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the kind review of Extended Stay America. We were glad to read our front desk service made such a wonderful impression. Our team will be glad to know its efforts were key in making your stay with us so enjoyable. Thank you again for your feedback. We hope you will be back to see us again soon. Sincerely, Hotel Management 

Business response:

Melinda, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management 

Business response:

Ruben, thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nelda, we are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We will also be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your stay! We are glad you loved our property and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. We hope to see you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management