Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Sonia, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our ideal location and that you had a nice time here. However, we are sorry for the housekeeping service issue you encountered. Your feedback has been shared with the appropriate team so that we can improve our service going forward. Thanks again, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Jimmy, thank you for staying at our hotel. We are sorry for the disappointment you had with our housekeeping policy and regret the noisy refrigerator in your room. We have shared your feedback with the maintenance team to review and rectify this problem immediately. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met your expectations and that you enjoyed our ideal location. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, spacious parking, and comfortable suites with a well-equipped kitchen. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star review of Extended Stay America. We are very happy to know you had an excellent stay and that our courteous associates left a remarkable impression by delivering you exemplary service. Your compliments are shared with our team. Thank you once again for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall pleasant stay, and you found us to be a great value. It is also nice to know you liked our well-equipped kitchen. We appreciate you being our guest and hope to see you again soon on your next trip this way. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It is lovely to read you liked your clean suite and are pleased with the exceptional service you received from our staff. Thank you for your kind compliments about Tony, Rudy, and Abraham. We will pass on your comments to them. We are also glad you found us to be a great value. It was a pleasure having you stay with us, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Michelle, thank you for evaluating your recent stay with us. Please accept our apology, and our assurance we are working to address the concerns you outlined. Although this is not a usual occurrence for us, we do apologize for your disappointment with television and air conditioner. Our goal is to provide a relaxing and comfortable experience for every guest, and we hope you will give us a second chance on a future visit. Sincerely, Hotel Management 

Business response:

Javier, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management