Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Marquita, thank you for reviewing your experience at our hotel. Although you had an overall satisfactory stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. We hope to have an opportunity to host you in the future. Sincerely, Hotel Management 

Business response:

Michael, thank you for staying with us and leaving a review of your experience. It was a pleasure to know you liked not only our courteous associates but also our convenience to many exciting destinations which made your stay memorable. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management 

Business response:

Heather, thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your impressions of our hotel. We are pleased to know that the service you received was exceptional, and we appreciate you highlighting this in your review. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our outstanding location and our spotless room, along with our excellent service. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the issues you had in your bathroom and regret the inconvenience it caused. Your feedback will be shared with our maintenance team for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management