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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room had not been cleaned, but I was immediately assigned a different room. Many of the TV channels were snowy.
Business response:
It was a pleasure having you as our guest. We are glad to know our staff was able to make up for the inconvenience you had in your previous room. However, we regret the maintenance issue and your feedback is discussed with the concerned team for review and action. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Very good
Business response:
Calvin, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. Thank you for the review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Helpful Staff This hotel was nice and clean, and the staff was friendly and helpful.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you loved our well-kept property and were impressed with our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Mouais et bof Hôtel de bord de route dans Houston, banal et bof
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Susan, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Everything is kinda dinghy here. Room smelled of mildew. Halls smelled of garbage. My room was right by lobby so I woke up from noises out there several times. Water pressure is terrible
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the noise and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
The room was decent but check-in process was painfully slow. The person at front desk didn't what she was doing. She seemed to be house keeping lady doing the check-in process and didn't know how to print forms to sign as well. I don't think so she completed our check-in properly since we went to the room and tried to connect to wi-fi and it kept giving us error that reservation not found. We went to try and speak to her again and she didn't know what was wrong at all. All she could say was we have not paid for the room and ... read more
Business response:
Gouri, thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,725 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.