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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is conveniently located, close to restaurants, stores and other areas of interests. The staff were nit friendly, didn’t smile, albeit polite. The room was old looking. The bed was not fully made.
Business response:
Thank you for your review of your recent stay. Although you liked our convenient location, we are sorry that you found one of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We are sorry for the housekeeping service issues you encountered in your suite. Your feedback will be shared with the appropriate team for review and action. We will also share your valuable comments regarding the condition of our... read more
Food was left in refrigerator from previous guest The room was clean and close to our location
Business response:
Thank you for your feedback about your stay at Extended Stay America. We are glad our clean, comfortable rooms and convenient location was perfect for your needs. We strive daily to please our guests, and your feedback tells us we are meeting those goals. We value your feedback and hope to welcome you back soon whenever your travels bring you back. Sincerely, Hotel Management
This is a great location for hospitals and restaurants
Business response:
Thank you for choosing to stay with us during your visit. We are delighted to see from your rating that you had an overall comfortable stay and our convenient location close to hospitals and restaurants was perfect for your needs. We look forward to welcoming you back! Sincerely, Hotel Management
Okay
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
I did like the location of this hotel. I booked it because it was near the places I planned to visit during my stay. I wish the staff was a little more inviting. Our sink faucet had a constant drip. It didn't bother me so I didn't report it to the staff. Overall I would book again if I needed to be in this area since the price was low.
Business response:
Thank you for your review of your recent stay. Although you liked our convenient location and found us to be a great value, we are sorry you did not find our staff at their best. Your feedback is important to us, and we will use it to improve our services going forward. We value your concerns about the sink faucet and will share it with the maintenance team for review and action. We look forward to your next stay. Sincerely, Hotel Management
overall a good experience, great location, clean, accesible
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed our ideal location and liked our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.