Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Fernando, thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. We are also glad you liked your comfortable room and our convenient location close to a variety of restaurants and the highway. However, we regret the cleanliness issues you faced while you were here. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely,... read more

Business response:

Thank you for choosing to stay with us. We are delighted to hear our convenient location close to the Toyota center and restaurants was perfect for your needs. However, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We look forward to serving you better in the future! Sincerely, Hotel Management 

Business response:

Thank you for your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to the front desk team. We also value your suggestions as they help us improve the experience of our future guests. Thank you once more for your continued patronage. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management 

Business response:

Thank you for your terrific review of Extended Stay America. We are thrilled to know that our staff went the extra mile to make you and your family feel right at home. We work very hard to make sure all of our guests have the same great stay you did. Thank you once more, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that you slept well on our comfortable beds. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Lauren, thank you for your review and for choosing us for your accommodations. Please accept our apology for your less than satisfactory stay due to some housekeeping service issues with your room. We take concerns like this and use them for learning purposes so we can better our services to all of our guests. We have shared your comments with our head of housekeeping and staff and have taken action to ensure we do not repeat these service issues again. We also regret the disappointment you had with our grab-and-go breakfast... read more