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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

3.3
  • Hotels
  • Houston, TX

About this business

HospitalityHotels

Location details

2330 Southwest Fwy., Houston, TX, 77098, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.32,840 reviews
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Naoko's profile image
Naoko 
6 years ago
Fernando's profile image
Fernando 
6 years ago

Hallways were dirty Room was big and spacious Location was right off highway and plenty of places to eat 

Business response:

Fernando, thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. We are also glad you liked your comfortable room and our convenient location close to a variety of restaurants and the highway. However, we regret the cleanliness issues you faced while you were here. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely,... read more

Valery's profile image
Valery 
6 years ago
Anonymous's profile image
Anonymous 
6 years ago

Convenience to Toyota center and restaurant within walking distance. Dislike the use of breakfast. Nothing was hot if you dont drink coffee there really no other option. Juice would have been nice. At least water 

Business response:

Thank you for choosing to stay with us. We are delighted to hear our convenient location close to the Toyota center and restaurants was perfect for your needs. However, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast. We look forward to serving you better in the future! Sincerely, Hotel Management 

Anonymous's profile image
Anonymous 
6 years ago

Front desk staff are excellent. I've stayed here many times. Some rooms could benefit if the fridge door was reversed to be more convenient to the kitchenette area. Easy to do and could be done in under an hour per room. 

Business response:

Thank you for your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to the front desk team. We also value your suggestions as they help us improve the experience of our future guests. Thank you once more for your continued patronage. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management 

Anonymous's profile image
Anonymous 
6 years ago

Todo el personal muy amistoso. Me siento como en Casa. 

Business response:

Thank you for your terrific review of Extended Stay America. We are thrilled to know that our staff went the extra mile to make you and your family feel right at home. We work very hard to make sure all of our guests have the same great stay you did. Thank you once more, and we look forward to your next visit. Sincerely, Hotel Management 

Myron's profile image
Myron 
6 years ago
Anonymous's profile image
Anonymous 
6 years ago

The cleanliness and comfortable bed. The environment was nice. 

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that you slept well on our comfortable beds. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Lauren's profile image
Lauren 
6 years ago

Had no cream for morning coffee, free breakfast consited of oatmeal packets, room smelled like smoke when firat got in, stains on sheets, dusty furniture, no wash clothes, and phone qas not operational 

Business response:

Lauren, thank you for your review and for choosing us for your accommodations. Please accept our apology for your less than satisfactory stay due to some housekeeping service issues with your room. We take concerns like this and use them for learning purposes so we can better our services to all of our guests. We have shared your comments with our head of housekeeping and staff and have taken action to ensure we do not repeat these service issues again. We also regret the disappointment you had with our grab-and-go breakfast... read more

Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?

Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,840 reviews. 

When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?

Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.