Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Thank you for your review of Extended Stay America. It is delighted to know you found us to be a great value and that our location was ideal for you. We appreciate your business and hope you will be back to see us on your next trip to Houston. Sincerely, Hotel Management 

Business response:

Maribel, thank you for reviewing our hotel. We apologize for the service and cleanliness issues you experienced during your stay with us. Please be assured that we have shared your feedback with the respective teams, and we’re taking immediate actions in order to improve our service going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Darryl, thank you for staying with us and for leaving a review. Although you had an overall pleasant experience, we are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future when working with tour groups. It was a pleasure to hav... read more

Business response:

Cindy, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rebecca, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Edward, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the difficulties you had with your bed and for the inconvenience it caused. We wish we had the opportunity to resolve the issues while you were here as we would have done our best to make you comfortable. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management