Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Kieni, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Tom, thank you for your review. Although we appreciate your nice rating, we regret your disappointment with some of our amenities not being available due to the current circumstances. Also, your feedback concerning our internet has been shared with our service provider so that the problems can be addressed. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Stephen, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Ronnie, thank you for staying at our hotel. We apologize for the wifi issue not being resolved in a timely manner. We will discuss your concern with our internet service provider to ensure we deliver a seamless experience. Regarding the charges please get in touch with our front desk associates for assistance. Your feedback is appreciated. Sincerely, Hotel Management 

Business response:

Terri, thank you for your feedback. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused, and we hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Brian, we are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management 

Business response:

Judy, thank you for being our guest. Although you liked our comfortable accommodations, we are sorry for the inconvenience you had with our parking facility. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and that our location close to MDAnderson was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management