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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were clean and perfect for our family we had 11 people between 2 of the suites. We had to evacuate due to a hurricane and this was the closest we could have ever felt like we where home. The staff was amazing especially Jada she was the best I couldn't have asked for any better then this!!!!
Business response:
Virginia, thank you for choosing Extended Stay America. It’s a pleasure to know you liked our well-kept, spacious suite and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our team, especially with Jada. On behalf of everyone here, we look forward to welcoming you all back soon. Sincerely, Hotel Management
I was so pleasantly surprised at my room and it’s decor. Very nice and comfy
Business response:
Lauren, thank you for the generous review of Extended Stay America. It’s an absolute delight to know you had a great stay and were impressed with our well-appointed rooms. We value your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Best good night sleep When I arrived to check in there card reader was down and took awhile to check in and when I checked out no one was available to help me so I leave my key in a return box
Business response:
David, thank you for choosing Extended Stay America. We appreciate your positive rating and are glad to know you had a comfortable stay with us. However, we regret any inconvenience you had. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
would certainly stay here again. We were surprised by the condition of this motel. Much, much better than the last one we were at. The place was very clean, well arranged, nice and quiet at night. Really an excellent place to stay.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and liked our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
We got the room for two days and went to go ask for extra blanket and they said they didn’t have any the. We went for new towels and the lady in desk was rude overall and told us they could not exchange the towels for the next day so we had to dry off with a shirt we left early that day and went to go get a room in another hotel
Business response:
Josue, thank you for your review. We are sorry for the unpleasant stay you had with us and even more distressing is the fact that you did not experience the best from one of our associates. Your feedback will be shared with the appropriate individual to make sure we are consistent with our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Room is clean....but when ai got to the room, window was broken and lock broken. Someone came up to fix window but lock was not resolved while I was there.
Business response:
Thank you for reviewing Extended Stay America. We are happy to know you had an overall pleasant stay and were impressed with our clean accommodations. However, we are sorry for the maintenance issues you encountered in your suite and that we were unable to resolve it to your satisfaction. Your feedback has been shared with our team to ensure we are consistent with our service delivery. We hope to welcome you back soon for a better experience. Sincerely, Hotel Management
Buggy Too many cockroaches and there was some kind of food residue on the outside of the fridge. Didn’t look like it’d been thoroughly clean.
Business response:
Abigail, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Dennis, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.