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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room layout is good. Convenient to the MD Anderson Cancer Center and other places.
Business response:
Thank you for being our guest at Extended Stay America. We are glad you were pleased with our well-appointed accommodations and that our location worked well for you. Thank you again for the candid review, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Adequate accommodations for a good price The staff was very friendly. Accommodations were ok; not overly nice but suitable for the quick overnight stay we needed.
Business response:
Jacqueline, thank you for choosing Extended Stay America for your overnight stay. We are glad you were pleased with our courteous associates along with our well-appointed accommodations and that we were able to meet your expectations at a great price. It was our pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
There are zero amenities due to COVID. No transportation. No breakfast. No fitness center. No coins for the washing machine that charges $2 to wash and dry.
Business response:
Thank you for your review. We regret any disappointment with some of our amenities not being available during your stay due to the current circumstances. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We look forward to providing our full services again once it is safe for our guests. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Extremely convenient to MD Anderson Hospital
Business response:
Thank you for choosing Extended Stay America and for taking the time to post a review. We are glad our location worked well for you and that you loved all aspects of our hotel. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Smoking Everything was great...except we did smell cigarettes in the second floor..so somehow people where bypassing smoking in rooms...better preventive measures are needed for smokers who bypass the mo smoking rules
Business response:
Jose, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to Extended Stay America. Sincerely, Hotel Management
Needs remodel This could be a nice hotel if remolded. It is old and musty smelling, rusted appliances, just needs a new life. Location is excellent and staff was very good!
Business response:
Pamela, thank you for sharing your evaluation. We are glad you liked our cordial associates and the convenient location. However, we regret you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience and we have taken note of your comments. Thank you again, and we hope to see you soon. Sincerely, Hotel Management
Outdated and not very clean The price for the location is excellent but I was surprised at how outdated and not clean this hotel is. The rugs from the hallways to the room seemed like they don't get cleaned as often as they should. Only one bed had a blanket and the soap at the sink was so old I had to scrape the outer dried up layer to make some foam. Of the 2 mattresses, 1 was ok but the springs could be felt on the other one. I tried using the pulled out mattress but i was disgusted at finding cereal and other crap on it.... read more
Business response:
Ernesto, thank you for writing a review. We are disappointed to read that your stay was less than satisfactory. We apologize for the inconvenience you had in your room due to the housekeeping and maintenance issues you mentioned. We will share your comments with our team so they can take the necessary actions and be more diligent moving forward. We value you as our guest and hope you will stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,761 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.