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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The receptionist were very friendly and helpful I really appreciated that!
Business response:
Eric, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our Front Desk team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management
Older hotel but comfortable.
We had a very good experience at this hotel. Temeka that checked us in was super sweet and very accommodating! The only negative experience we encountered is the hotel allows people to park there for $25 during the rodeo. As a guest paying a lot of money to stay there, I should not have to fight for a parking spot. The parking lot is already small without the extra cars!
Business response:
Tiffany, thank you for your honest evaluation. We are glad you were pleased with most aspects of your stay and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with Temeka. However, we are sorry for the inconvenience you experienced with the parking. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We hope to have the chance to welcome you back so we can provide you with the flawless experience you... read more
The convince of everything outside of the property was excellent. I love the convince of the stores, etc.. My room itself was also pretty clean. My only chief complaint was the smell in the lobby and there seem to be a huge influx of of elderly and/or homeless looking people hanging in the lobby at all times, also the smell was horrible. I don’t know if the property has a deal with a nursing home or something but everyday I walked in there and I felt I was walking into a nursing home. I also wished there was a better serving... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Very walkable to the NRG stadium. But the property is quite old and requires updates. The carpet looked very old and dirty.
Business response:
Krishnakumar, thank you for staying with us. We are glad your liked our location near the NRG stadium. However, we are sorry for not meeting your expectations with our property. We also apologize for the housekeeping issues you encountered during your stay. We have shared your concerns with our team for future improvements. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.