Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby

Business response:

Dear michael, thank you for choosing Extended Stay America for your recent accommodations. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon! Sincerely,Hotel Management 

Business response:

Dear Guest, thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay; however, we apologize for the temporary maintenance issue, which resulted in the humid room, and we're sorry you had to get yourself a room fan. We will look into the matter and ensure such inconveniences don't happen in the future. We hope you will return for a pleasant stay.Sincerely,Hotel Management 

Business response:

Dear Daveon, thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We have noted your concern and will address it with the team. We hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, thank you for staying with us and sharing your concerns. Our goal is to provide an exceptional experience for our guests, so we apologize that we fell short during your visit. We work hard to provide a clean and comfortable environment; therefore, we regret that the smell compromised your experience. Our housekeeping and maintenance team is already at work to ensure better service to all the guests. However, we are glad to share your compliments about Temeka for her exceptional service. Considering our location, ... read more

Business response:

Dear Sherrie, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we ... read more