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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reasonable prices being that it is located within walking distance from NRG stadium and stores. The kitchen area of the room needs some major updating but overall the cleanliness made up for it. I didn’t like the fact that there wasn’t coffee in the room, nor was there a blow dryer in the bathroom, and the tv was the size of a computer screen but since we spent most of our evening else where it was okay for an overnight stay.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are so pleased that you found us to be a great value and liked our convenient location close to the NRG stadium and a variety of shopping. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items, including coffee makers, are available and are complimentary at the front desk at any time. ... read more
Great staff Staff was super nice
Business response:
Thank you for taking the time to share the details of your stay at Extended Stay America. We love reading wonderful comments about our associates, and we will be sure to share this review with our whole team! We appreciate your business and look forward to having you as our guest again! Sincerely, Hotel Management
Lots of people had trouble checking in as the hotel was overbooked. 19 rooms were overbooked and had to relocate.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
We arrived at 7:00 AM to Houston and check-in is supposed to be at 3:00 PM. So I wen to the hotel to see if I could check in early and that I would pay a fee if I had too but the young lady up front was AWESOME and said that as long as they have rooms available that I could just go ahead and check-in early at no extra charge! It was quite a pleasant surprise and a nice way to start our vacation! And the extra rest was much needed after the long drive from Oklahoma City!
Business response:
Thank you for your glowing review of Extended Stay America! We are so glad we helped to make some memorable moments for your vacation! We're proud to have a team that takes such pride in taking care of our guests so we will be sure to share your compliments with the front desk team! We appreciate your business and look forward to welcoming you back. Sincerely, Hotel Management
First thing i noticed was dirty towels, and a humid smell in the hotel, but location is great if you are going to an event at NRG Stadium
Business response:
Thank you for choosing us. We are glad you liked our convenient location and that you had a pleasant stay with us. However, we apologize for the inconvenience you had due to the housekeeping issue. Your feedback is important, so we have discussed it with the concerned team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.