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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack of service, there was no service. Could not get coffee pot, had to bring dishes and pots to our room ourselves. To get ckean towels had to take our used towels to front desk and turn them in to get clean ones. No one was ever at front desk. Had to take our trash out to big container. Continental breakfast consisted of instant oatmeal packet or granola bar. Coffee only available between 6AM and 9 AM. Was very dispkeased with hotel gor the price.
Business response:
Thank you for sharing your experience. We are sorry for the disappointment you had with our hotel policies and regret the front desk service issue you encountered. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Also, your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regai... read more
Great hotel Due to the fact I’m a manger at a hotel the condition of the property and room isn’t bad but could use improvement. All the fire alarms in my room was taking down the cove bases where loose. Housekeeping and head house keeper needs the most improvement there was large amount of hair in the tub also popcorn under the couches from previous guests. The front desk team and manager was amazing. My family stayed with me it was a safe location and I’ll stay here again.
Business response:
Dear Michelle, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management
Front desk staff was so friendly and went out of their way to help me due to my disability.
Business response:
Dawn, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our front desk staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Beds were awesome!!!!
Business response:
Debra, thank you for reviewing your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us, and you especially liked your comfortable bed. It was a pleasure serving you, and we hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management
Todo muy bien
Business response:
Edith, thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 4.4 star rating with 1,472 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.