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Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
- Hotels
- Houston, TX
About this business
Location details
1303 La Concha Lane, Houston, TX, 77054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They advertise a complimentary breakfast, but during my stay, they never served breakfast, and the excuse was always that the truck had not arrived. The hallways were filthy; they need to vacuum these carpets.
Business response:
Dear Vivien, We’re sorry to learn that the breakfast was unavailable during your visit and that the explanation given felt insufficient. That’s not the standard we aim to uphold, and we understand how frustrating it must have been. We're also disappointed to hear about the condition of the hallways, as cleanliness throughout the property is something we take seriously. Your feedback will be shared with our team so these concerns can be addressed. We appreciate you bringing this to our attention and hope for the opportunity t... read more
Good location . My room light bulb was out and dining table was broken ,toilet was leaking,dresser was broken,toilets cabinets door was broken. I was business trip and no time to deal with all these stuff and last minute they called to me elevator was out of service. We got second floor so need to use stair. Staff are nice but not helpful to fix or change room. I won’t go back there .
Business response:
Dear May, Thank you for taking the time to share your experience. While we're pleased the location worked well for your trip and that the staff treated you respectfully, we're sorry the condition of the room and the lack of timely support made your stay difficult. From the broken furnishings to the plumbing issues and the unexpected elevator outage, we understand how frustrating this must have been, especially with a busy business schedule. Your concerns are being taken seriously and will be addressed directly with our team ... read more
Definitely not what I expected.
Business response:
Dear Guest, Our goal is to provide a satisfying visit for all our guests, and we apologize for falling short of your expectations. Your comments are valuable to us in our ongoing effort to improve our services and the overall quality of our guest experience. We appreciate your patience and hope you will consider giving us another chance to deliver you with your desired stay the next time you are in the area! Sincerely, Hotel Management
Detalles Negativos en la estancia Tuvimos muchos detalles. 1. Las 4 noches que estuvimos no funcionó el elevador, 2. La piscina/alberca estaba cerrada (según no había ido la persona que la limpia), 3. El cuarto tenia olor a cigarro, 3. Todos lo días las tarjetas se desactivaban, llegábamos cansados a las 11pm y tenía que esperar a que las activaran para entrar y 4. Los pasillos y escaleras de emergencia tenía mucho olor a comida
Business response:
Dear Guest, We apologize for the disappointments you experienced during your stay. The combination of maintenance concerns, along with the strong odors in both the room and common areas, created an environment that was less than welcoming. In addition, the inconvenience of dealing with deactivated room keys night after night added unnecessary stress. We understand how frustrating this must have been for you. Your feedback has been noted, and we’ll address these concerns with our team to ensure improvements are made across al... read more
Unacceptable The place is run down, the elevator was out of service my room was on the third floor. The furniture in the room leaves alot to be desired old and awful. Drawers were broken floor was very sticky the kitchen just awful.
Business response:
Dear Guest, We apologize that your visit was affected by maintenance issues and the overall condition of the room. The concerns you mentioned fall well below the standards we aim to uphold. We’re sharing this feedback with our team so they can address the condition of the rooms more seriously. We understand the importance of feeling comfortable and settled, and we apologize that this wasn’t the case during your time with us. Thank you again for your feedback, as it helps us improve the experience for all our guests. We hope ... read more
Horrible
Business response:
Dear Guest, We're sorry your experience left you feeling that way. It's important that every guest feels comfortable and supported during their stay, and we regret that this wasn't the case for you. Your feedback will be taken seriously as we work to improve the overall quality of our service and accommodations. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Not Sanitized Or Clean The pull out mattress had dried up blood, the older lady at front desk always looked as if she had an attitude. The walls are thin you could hear people walking … They give you half used tissue and barely give you any towels
Business response:
Dear Guest, We sincerely apologize that your stay did not reflect the standards we aim to maintain. We regret that more care wasn’t taken to prepare the room properly. The lack of fresh supplies and limited towels should have been handled much better, and we’ll make sure the team addresses this immediately. Your feedback will be shared with our dedicated team to help guide attention to detail moving forward. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you ag... read more
No service, no breakfast, no coffee Although breakfast was advertised as included they never had any. On the 4th day they didnt even put out coffee.
Business response:
Dear Guest, Thank you for reviewing your stay with us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We want to apologize for not meeting your expectations concerning breakfast. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. We genuinely hope you will conside... read more
Didn’t like anything about the property/ . It was an absolute nightmare, and it really needs to close it’s doors and shut down. Anything that can go wrong with a room. This was the place of failure. I’m disgusted with the owner of this property
Business response:
Dear Guest.We sincerely apologize for the disappointment and frustration you felt during your stay. It's never our intention to leave our guests feeling this way, and we regret any inconvenience caused. Your remarks about the overall condition of the property and your experience are taken seriously. Please rest assured that we will share your concerns with our dedicated team so that we can make the necessary improvements. We are committed to ensuring that future guests have a much better experience. Your feedback is much app... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby has a 3.4 star rating with 2,605 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Kirby is open now. It will close tomorrow at 12:00 a.m.