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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Keep looking The smell of marijuana was constant. No matter what floor, no matter the time of day. The place did not appear clean and I was so uncomfortable in the room and on the property.
Business response:
Dear Ashley, We sincerely apologize for the discomfort you experienced during your stay. The constant smell of marijuana and the lack of cleanliness are unacceptable and do not reflect our standards. Your feedback has been shared with our team to address these issues promptly. We regret that your stay was not up to expectations and hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Bad smell
Business response:
Dear Raul, We understand that any discomfort can impact the overall experience of your visit, and we take hearing about your encounter with the scent in your space seriously. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for your feedback, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Hotel Management
The staff no give good service and no service in the night and no recommend this place
Business response:
Dear Vilmar, We apologize for the unsatisfactory experience you had during your stay. Providing excellent service is paramount to us, and we regret any inconvenience caused by the lack of nighttime service. Your feedback is invaluable, and we will address it with our team to ensure improvements. We understand your disappointment and hope to have the opportunity to regain your trust in the future. If you decide to give us another chance, please reach out directly, and we will do our utmost to ensure a more positive experience... read more
Filthy McNasty This was the worst hotel experience ever. Got checked in and had to take elevator to room. There was vomit inside the elevator that looked like it had been there for a while. Went to room only to discover that room was filthy and looked like someone was living in it permanently. The bed had not been made and there was trash everywhere. Went back to desk to report the problem and asked for another room. Desk clerk did not even seem bothered that this happened. Was given a queen room instead and it was the most ... read more
Business response:
Dear Teresa, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered with the initial room and the elevator. This is certainly not up to our standards, and we regret any inconvenience caused. Cleanliness is our top priority, and we take your feedback seriously. We will address these concerns immediately with our housekeeping team to prevent similar occurrences. We're glad we could allocate you to a new room, but we apologize for not meeting your expectations with the bed's comfort. Your... read more
DO NOT BOOK THIS PROPERTY! This place is filthy. Smells of smoke, even though it is supposed to be "smoke-free". Room smelled of urine, carpet was absolutely filthy, and towels smelled moldy. Asked for clean towels but they never came. We had to leave our moldy towels outside, where they stayed for two days. No one picked them up. We had to use our beach towels instead. From the lobby to the elevator to the room, this place was horrible. Only reason we didn't cancel was because the room was non-refundable. Zero stars.
Business response:
Dear Rachel, Thank you for providing feedback regarding your recent stay. We acknowledge the importance of a pristine hotel environment in shaping a positive guest experience, and thus, we sincerely apologize for the shortcomings during your stay. Your feedback is of utmost value to us as we are unwaveringly dedicated to delivering excellent guest experiences. Following your feedback, we have duly attended to the highlighted concerns, underscoring our team's unwavering commitment to upholding impeccably maintained and hospit... read more
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.