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Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Really bad Booked the room at 8AM. Arrived at 7Pm the same day. Our room was not ready. They told me it was a first come first served basis even though I had booked for 2 nights. Then they told us it would be 10 min but it was at least 30. The last thing you want after a 4 hr drive is to wait for your room. Then they were out of bath towels. This place was unreal. Prices were not really cheap either. 127.00 total.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your room was not ready upon your arrival and that you were made to wait. As well, I do apologize that the front desk ran out of towels during your stay. I will be meeting with my staff to ensure that rooms are ready for our guests in a timely manner. As well, I will be meeting with my housekeeping staff to ensure that towels are stocked and replenished appropriately so that they are available for guests. I would also like to apologize that our grab-an... read more
Don't stay here Although the room was clean the stay was awful. When I walked into the room there were no bedspreads or blankets on the beds. There was no soap, coffee cups, no water cups, one towel and one wash cloth and no ice machine. I made numerous calls to the front desk. I was able to get some of the items by going to the front desk myself, but never got a blanket, bedspread or towels despite my calls. I quit calling the front desk for these items at 11:30 PM.
Business response:
Thank you for your recent review of your stay. We are very glad that you found your room to be clean; however, we sincerely apologize for the inconveniences you experienced while you were staying with us. We will be working with our front desk staff and our housekeeping team to ensure we are always providing quality service and that our rooms are always properly stocked. Thank you again for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Upon arrival we walked in the hotel and staff was friendly. We checked in and walked to the room with all our luggage. We opened the door to the room and the smell hit us. It smelled like rotting meet. I called the front desk, then evacuated the room imediatley. We were walked to an alternate room on the second floor. The night manager escorted us to ensure we were pleased. The second room was directly above the first room. When se opened the door the smell of rotting flesh rolled out. She shut the door imediatley. I made a ... read more
Business response:
Bryan - Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed this mission. As this hotel’s manager, I can assure you that I will meet with our staff to ensure your experience is not repeated. The hotel staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
wow not what I expected so close to nasa Just all around bad, bad service, bad communication, room was awful dirty , and the phone didn't work. .
Terrible Filthy room no shampoo or cream rinse. Had to get from front desk. Bed was terrible. Wouldn't send my enemy to here.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for the level of cleanliness in your room and am working with our entire staff so that this issue does not affect our future guests. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Your feedback regarding our bedding options will help us in our efforts to continually improve our hotel. Again, thank you for the comments. We hope that yo... read more
The reserved room has been sold to other (?) I reserved a double non-smoking, but ended up with one king and smoking, so slept on the box spring, aaargh. I should deserved a full refund.
TV broken Informed front desk about the TV being broke just after checking in. Stayed with the two days and they could not get it replaced during out stay. The manger did call us after we told front desk we were upset and they say they are sending us a voucher?! Hard to believe they didn't have just a back tv to exchange with ours.
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.