This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - NASA - Johnson Space Center
- Hotels
- Houston, TX
About this business
Location details
1410 NASA Rd. 1, Houston, TX, 77058, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to NASA but DO NOT STAY AT THIS HOTEL!!! When we arrived at the hotel at 8pm to check in the front desk clerk was vacuuming the lobby and told me to hold on that she was almost finished.When she did finish with the floor she began to check us in the phone rang then she then told me to hold on again because it was her boss on the phone this conversion took about 3-5 minutes. Once we got our room key we went down the hall to our room and heard two or more dog barking very loudly and the hall and our room had a very stron... read more
Business response:
Thank you for taking the time to provide feedback about your experience. I'm very sorry for the poor service you received from our front desk staff upon your arrival. Please know that I will be meeting with my entire team to review our guest service procedures and standards to ensure that your experience is not repeated. Also, please take my deepest apologies for the poor condition of your room and the strong pet odor on the hallway. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours... read more
Very old hotel with lice Hotel was very old I have seen few people walk in with their dog I was bitten by lice in my room It was horrible experience
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the pests is truly regrettable. We are very sorry for your experience. In response to your review, we have contacted our pest company to come and service our hotel. As well, I do apologize that other guests with pets made you uncomfortable. Our hotel is indeed a pet-friendly hotel and typically we have quiet a few pet owners with the pets staying with us. I do appreciate your comments, as it will only help us ... read more
Will not stay again Bed very uncomfortable. Pillows as flat as can be and hard. Only redeeming factor was price. If on a budget stay here......but be ready to sacrifice comfort.
Given a key for a room which was already occupied Because of the issue we had to wait. They didnt have the list of inventory of rooms availability.
Business response:
Thank you for taking the time to post a review about your stay with us. I sincerely apologize for the inconvenience of being checked into the incorrect room. To make sure this doesn't happen again, I will have a meeting with my front desk staff to review our check-in procedures so that we are more organized in documenting occupied rooms. I appreciate you bringing this to my attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Good location, but not hotel The location of the hotel was good, close to the places we wanted to visit, But the hotel look filthy. From the moment we enter the hotel back door smells like smoke from cigarettes. Then the bed skirt of one of the beds had a crusty stain that looks like yogurt. The Grab and Go breakfast was disappointing, they didn't have the coffee ready, the basket of muffins was empty as well as the granola and the fruit baskets. They have us waiting for about 5 minutes while they were getting the coffee rea... read more
Business response:
Maria - Thank you for your recent review of your stay. The situation you described is unacceptable. We will work with our housekeeping staff to make sure our hotel is cleaned properly at all times. We will also meet with our front desk staff to ensure we have our grab-and-go breakfast fully stocked for our guests. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Horrible Service Family weekend trip to Galveston. Chose this location because we wanted to visit Kemeh Boardwalk. Called in advance to ask that our rooms were guaranteed late arrival. Front desk clerk said no problem. Had difficulty finding location (approx. 12 a.m.), front desk clerk explained that she was new and would be very little help to us. When we finally found the location, we were informed that 1 of our rooms had been given to another visitor. :( When we asked how this was possible the clerk stated she didn't know... read more
Noisy exhaust in the bathroom Noisy exhaust in the bathroom, facial tissue and bathroom tissue are not new boxes/roll as if it's left or remainder from the previous visitor.. Itchy beddings and hallways smells old..
Business response:
Thank you for your recent review of your stay. I do apologize for the noise disturbance you experienced in your bathroom. I will be sharing your comments with my maintenance engineer to prevent your experience from being repeated. As well, I do apologize that bathroom tissue in your bathroom did not appear to be new. I will meet with my housekeeping staff to ensure that they are replacing bathroom tissue appropriately. Thank you for bringing this to my attention. We hope that you will give us the opportunity to provide you w... read more
worst stay that i ever had I have photos of the dirty refrigerator,the filthy floors,pillows had drool marks on two out of three.I went to the front desk to show the girl,Lidia,the photos and she pretty much laughed.Her customer service skills sucked as well as the room.I will never stay at that place again.I really have a good idea to contact the BBB.People work too hard for there money to lose it to a bs hotel
Frequently asked questions about Extended Stay America - Houston - NASA - Johnson Space Center
How is Extended Stay America - Houston - NASA - Johnson Space Center rated?
Extended Stay America - Houston - NASA - Johnson Space Center has a 3.6 star rating with 3,659 reviews.
When is Extended Stay America - Houston - NASA - Johnson Space Center open?
Extended Stay America - Houston - NASA - Johnson Space Center is open now. It will close tomorrow at 12:00 a.m.